Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290233 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Jul 8, 2025 → Nov 19, 2025

✅ Completed

PSM

SLA Clock

Last business day of July 2025 · Target: Jul 31, 2025

✗ SLA Missed (76 biz days late)

Active: 94 biz days

🕐 Clock stopped: Completed (Nov 20, 2025)

▶ Clock Running

Status: Created

Jul 8 → Jul 8, 2025

0 business days (counted)

Running total: 0 of ? biz days used

94d

▶ Clock Running

Status: Assigned

Jul 8 → Nov 20, 2025

94 business days (counted)

Running total: 94 of ? biz days used

Created: Jul 8, 2025 Completed: Nov 20, 2025

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jul 8 → Jul 8	Created	▶ Running	0	0
Jul 8 → Nov 20	Assigned	▶ Running	94	94

Coordinators 94.0d

Billing 0.2d

✗ SLA Missed

Coordinators
94.0 days
Over SLA

Billing
0.2 days

Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Nov 20, 2025 (10 days early)

📅

94.0 days Total Age

⏱️

93.9d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

93.4d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 239 days old

🚨

Primary Delay 93.9 days stuck in "Assigned"

⏱️

Total Delay 93.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.0d / 1.0d SLA

Assigned

93.9d / 0.5d SLA

Closed

1.0d / 1.0d SLA

Ready to Bill

0.0d / 1.0d SLA

Invoice Pending

0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        PM not completed due to biomed retiring bed                    

🔍 Technician Findings

                        bed retired due to welds and biomed will take out of service                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Stretcher                    

Timeline

📋

Work Order Created Jul 8, 2:33 PM

Work Order: WO-01290233

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jul 8, 2:48 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 15m

🚨 94.0 business days

⏱️

▶

2 Labor Added Nov 19, 9:17 PM

Labor Added → Status: Completed

✔️

Status: Completed by Kenneth Lancara

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 134d 7h, 0m

📄

Status: Ready to Bill by Hannah Shaw Nov 20, 1:45 PM

From: Closed

To: Ready to Bill

Duration in Previous: 16h 27m

📨

Status: Invoice Pending by Hannah Shaw Nov 20, 2:07 PM

From: Ready to Bill

To: Invoice Pending

Duration in Previous: 22m

💰

Status: Invoiced by Hannah Shaw Nov 20, 3:27 PM

From: Invoice Pending

To: Invoiced

Duration in Previous: 1h 20m

🧾

Invoice Created Nov 21, 12:31 PM

Invoice Number: SM-247083

Bottlenecks

Assigned

Duration: 93.9 business days (threshold: 4.0 business hours)

Exceeded by 93.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Kenneth Lancara

Scheduled

N/A

Created

Jul 8, 2:33 PM

Invoice #

SM-247083

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03014011	Labor	Open	0.5	$0.00	Nov 19, 9:17 PM