Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290243 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Jul 8, 2025 → Nov 13, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (71 biz days late)
Active: 89 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
89d
▶ Clock Running
Status: Assigned
Jul 8 → Nov 13, 2025
89 business days (counted)
Running total: 89 of ? biz days used
Created: Jul 8, 2025 Completed: Nov 13, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Nov 13 Assigned ▶ Running 89 89
Coordinators 89.7d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
89.7 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Nov 13, 2025 (17 days early)
📅
89.7 days Total Age
⏱️
89.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
89.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 89.6 days stuck in "Assigned"
⏱️
Total Delay 89.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
89.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM mechanical stretcher
🔍 Technician Findings
PM mechanical stretcher
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290243
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 2:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
🚨 90.0 business days
⏱️
▶
2 Labor Added Nov 13, 6:16 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned
To: Completed
Duration in Previous: 128d 4h
🏁
Status: Closed by Kenneth Lancara Nov 13, 6:36 PM
From: Completed
To: Closed
Duration in Previous: 19m
📄
Status: Ready to Bill by Hannah Shaw Nov 14, 11:12 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 35m
📨
Status: Invoice Pending by Hannah Shaw Nov 14, 11:41 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 29m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:50 PM
Invoice Number: SM-246698

Bottlenecks

Assigned
Duration: 89.6 business days (threshold: 4.0 business hours)
Exceeded by 89.1 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-246698

Work Details (1)

Name Type Status Qty Amount Date
WL-03006602 Labor Open 1 $0.00 Nov 13, 6:16 PM

Details