Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290250 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Jul 8, 2025 → Nov 10, 2025

✅ Completed

PSM

SLA Clock

Last business day of July 2025 · Target: Jul 31, 2025

✗ SLA Missed (69 biz days late)

Active: 87 biz days

🕐 Clock stopped: Completed (Nov 10, 2025)

▶ Clock Running

Status: Created

Jul 8 → Jul 8, 2025

0 business days (counted)

Running total: 0 of ? biz days used

87d

▶ Clock Running

Status: Assigned

Jul 8 → Nov 10, 2025

87 business days (counted)

Running total: 87 of ? biz days used

Created: Jul 8, 2025 Completed: Nov 10, 2025

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jul 8 → Jul 8	Created	▶ Running	0	0
Jul 8 → Nov 10	Assigned	▶ Running	87	87

Coordinators 87.7d

Field Work 0.0d

Billing 0.1d

✗ SLA Missed

Coordinators
87.7 days
Over SLA

Field Work
0.0 days

Billing
0.1 days

Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Nov 10, 2025 (20 days early)

📅

87.7 days Total Age

⏱️

87.6d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

87.1d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 239 days old

🚨

Primary Delay 87.6 days stuck in "Assigned"

⏱️

Total Delay 87.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.0d / 1.0d SLA

Assigned

87.6d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

0.4d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        PM mechanical stretcher                    

🔍 Technician Findings

                        PM mechanical stretcher                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        X-Ray Trauma Series Stretcher                    

Timeline

📋

Work Order Created Jul 8, 2:33 PM

Work Order: WO-01290250

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jul 8, 2:48 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 15m

🚨 88.0 business days

⏱️

▶

3 Labor Added Nov 10, 3:20 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Kenneth Lancara

From: Assigned

To: Completed

Duration in Previous: 125d 1h

🏁

Status: Closed by Kenneth Lancara

From: Completed

To: Closed

Duration in Previous: 1m

📄

Status: Ready to Bill by Jennifer Johnson Nov 10, 6:27 PM

From: Closed

To: Ready to Bill

Duration in Previous: 3h 5m

📨

Status: Invoice Pending by Yecenia Campos Nov 11, 12:05 AM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 5h 37m, 0m

⏳ 3.0 business days

🧾

Invoice Created Nov 14, 8:12 PM

Invoice Number: SM-246169

Bottlenecks

Assigned

Duration: 87.6 business days (threshold: 4.0 business hours)

Exceeded by 87.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Kenneth Lancara

Scheduled

N/A

Created

Jul 8, 2:33 PM

Invoice #

SM-246169

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03002297	Labor	Open	1	$0.00	Nov 10, 3:20 PM