Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290262 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Jul 8, 2025 → Dec 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (86 biz days late)
Active: 103 biz days
🕐 Clock stopped: Completed (Dec 6, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
103d
▶ Clock Running
Status: Assigned
Jul 8 → Dec 6, 2025
103 business days (counted)
Running total: 103 of ? biz days used
Created: Jul 8, 2025 Completed: Dec 6, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Dec 6 Assigned ▶ Running 103 103
Coordinators 103.7d
Billing 0.0d
✗ SLA Missed
Coordinators
103.7 days
Over SLA
Billing
0.0 days
Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Dec 6, 2025 (25 days early)
📅
103.7 days Total Age
⏱️
103.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
103.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 103.6 days stuck in "Assigned"
⏱️
Total Delay 103.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
103.6d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.23 ohms 034-053mA
🔍 Technician Findings
0.23 ohms 034-053mA
⚠️ Problem Description
Preventive Maintenance
📄 Description
FL28EX GoBed II

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290262
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 2:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
🚨 104.0 business days
⏱️
▶
2 Labor Added Dec 5, 8:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 150d 7h, 0m
⏳ 1.4 business days
📄
▶
2 Status: Ready to Bill Dec 8, 12:42 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Hannah Shaw Dec 8, 12:49 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Dec 9, 9:00 AM
Invoice Number: SM-248464

Bottlenecks

Assigned
Duration: 103.6 business days (threshold: 4.0 business hours)
Exceeded by 103.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-248464

Work Details (1)

Name Type Status Qty Amount Date
WL-03028870 Labor Open 1 $0.00 Dec 5, 8:53 PM

Details