Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290288 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Jul 8, 2025 → Dec 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (88 biz days late)
Active: 106 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
106d
▶ Clock Running
Status: Assigned
Jul 8 → Dec 10, 2025
106 business days (counted)
Running total: 106 of ? biz days used
Created: Jul 8, 2025 Completed: Dec 10, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Dec 10 Assigned ▶ Running 106 106
Coordinators 106.7d
Billing 0.0d
✗ SLA Missed
Coordinators
106.7 days
Over SLA
Billing
0.0 days
Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Dec 10, 2025 (21 days early)
📅
106.7 days Total Age
⏱️
106.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
106.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 106.6 days stuck in "Assigned"
⏱️
Total Delay 106.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
106.6d / 0.5d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM mechanical stretcher
🔍 Technician Findings
PM mechanical stretcher
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stretcher

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290288
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 2:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
🚨 107.0 business days
⏱️
▶
2 Labor Added Dec 10, 4:16 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 155d 2h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 11, 11:06 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 49m
📨
▶
2 Status: Invoice Pending Dec 11, 11:14 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Dec 12, 4:50 PM
Invoice Number: SM-248747

Bottlenecks

Assigned
Duration: 106.6 business days (threshold: 4.0 business hours)
Exceeded by 106.1 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-248747

Work Details (1)

Name Type Status Qty Amount Date
WL-03033218 Labor Open 1.5 $0.00 Dec 10, 4:16 PM

Details