Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290302 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Jul 8, 2025 → Dec 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (84 biz days late)
Active: 102 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
102d
▶ Clock Running
Status: Assigned
Jul 8 → Dec 4, 2025
102 business days (counted)
Running total: 102 of ? biz days used
Created: Jul 8, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Dec 4 Assigned ▶ Running 102 102
Coordinators 102.7d
Billing 0.1d
✗ SLA Missed
Coordinators
102.7 days
Over SLA
Billing
0.1 days
Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Dec 4, 2025 (27 days early)
📅
102.7 days Total Age
⏱️
102.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
102.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 102.6 days stuck in "Assigned"
⏱️
Total Delay 102.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
102.6d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM mechanical stretcher
🔍 Technician Findings
PM mechanical stretcher
⚠️ Problem Description
Preventive Maintenance
📄 Description
1009 Emergency Care / 1509 PACU Stretcher.

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290302
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 2:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
🚨 103.0 business days
⏱️
▶
2 Labor Added Dec 4, 6:55 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 149d 5h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 5, 12:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 24m
📨
▶
2 Status: Invoice Pending Dec 5, 12:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Dec 8, 9:00 AM
Invoice Number: SM-248371

Bottlenecks

Assigned
Duration: 102.6 business days (threshold: 4.0 business hours)
Exceeded by 102.1 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-248371

Work Details (1)

Name Type Status Qty Amount Date
WL-03027105 Labor Open 1.5 $0.00 Dec 4, 6:55 PM

Details