Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290376 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Jul 8, 2025 → Sep 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (28 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
45d
▶ Clock Running
Status: Assigned
Jul 9 → Sep 11, 2025
45 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 46 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 11, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Sep 11 Assigned ▶ Running 45 46
Sep 11 → Sep 11 Tech On Site ▶ Running 0 46
Coordinators 47.7d
Field Work 0.5d
Billing 0.2d
✗ SLA Missed
Coordinators
47.7 days
Over SLA
Field Work
0.5 days
Billing
0.2 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Sep 11, 2025 (19 days early)
📅
46.7 days Total Age
⏱️
46.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
47.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 46.0 days stuck in "Assigned"
⏱️
Total Delay 47.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
46.0d / 0.5d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
7/18 JJ: Asset removed from contract effective 06/30/2025
🔧 Work Performed
11sep2025 fjackson unit no longer at site all versacare models at this site were replaced with a different model bed in august 2025 no time or travel needed
🔍 Technician Findings
unit no longer at site
⚠️ Problem Description
Preventive Maintenance
📄 Description
Med Surg Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290376
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 1m
🚨 46.0 business days
🔧
Status: Tech On Site by Robert Jackson Sep 11, 10:05 AM
From: Assigned
To: Tech On Site
Duration in Previous: 64d 0h
✔️
▶
2 Status: Completed Sep 11, 1:39 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Robert Jackson
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Sep 12, 11:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 55m
📨
▶
2 Status: Invoice Pending Sep 12, 1:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 15, 12:36 PM
Invoice Number: SM-240856

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-240856

Details