Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290390 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Jul 8, 2025 → Sep 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (28 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
45d
▶ Clock Running
Status: Assigned
Jul 9 → Sep 11, 2025
45 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 46 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 11, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Sep 11 Assigned ▶ Running 45 46
Sep 11 → Sep 11 Tech On Site ▶ Running 0 46
Holding 0.0d (excluded)
Coordinators 47.7d
Field Work 0.5d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
0.0 days
Coordinators
47.7 days
Over SLA
Field Work
0.5 days
Billing
0.2 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Sep 11, 2025 (19 days early)
📅
46.7 days Total Age
⏱️
46.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
46.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 46.0 days stuck in "Assigned"
⏱️
Total Delay 46.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
46.0d / 0.5d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.8d / 1.0d SLA
On Hold
0.0d
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.12.25 Hshaw - Unit was replaced with new bed

🔧 Work Performed
9sep2025 fjackson pm performed in august before site replaced these models with a new model bed, pm was not due until sept/closing out work order control number 604115255
🔍 Technician Findings
pm due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Med Surg Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290390
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 1m
🚨 46.0 business days
🔧
Status: Tech On Site by Robert Jackson Sep 11, 10:07 AM
From: Assigned
To: Tech On Site
Duration in Previous: 64d 0h
⏱️
3x Labor Added Sep 11, 1:46 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 22
✔️
Status: Completed by Robert Jackson Sep 11, 1:52 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 44m, 0m
⏸️
Status: On Hold by Hannah Shaw Sep 12, 11:44 AM
From: Closed
To: On Hold
Duration in Previous: 21h 51m
📄
Status: Ready to Bill by Hannah Shaw Sep 12, 11:53 AM
From: On Hold
To: Ready to Bill
Duration in Previous: 8m
📨
▶
2 Status: Invoice Pending Sep 12, 1:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Sep 17, 9:23 PM
Invoice Number: SM-240856

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-240856

Work Details (3)

Name Type Status Qty Amount Date
WL-02932535 Labor Open 0.5 $0.00 Sep 11, 1:46 PM
WL-02932536 Labor Open 1 $0.00 Sep 11, 1:46 PM
WL-02932537 Travel Open 22 $0.00 Sep 11, 1:46 PM

Details