Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290403 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Jul 8, 2025 → Oct 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (54 biz days late)
Active: 71 biz days
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
66d
▶ Clock Running
Status: Assigned
Jul 9 → Oct 13, 2025
66 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 13 → Oct 14, 2025
1 business day (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 18, 2025
3 business days (counted)
Running total: 71 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 18, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Oct 13 Assigned ▶ Running 66 67
Oct 13 → Oct 14 Tech On Site ▶ Running 1 68
Oct 14 → Oct 18 Scheduled ▶ Running 3 71
Coordinators 72.7d
Field Work 1.0d
Billing 0.1d
✗ SLA Missed
Coordinators
72.7 days
Over SLA
Field Work
1.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Oct 18, 2025 (13 days early)
📅
71.7 days Total Age
⏱️
67.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
69.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 67.0 days stuck in "Assigned"
⏱️
Total Delay 69.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
67.0d / 0.5d SLA
Tech On Site
1.0d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
15oct2025 fjackson pm performed
🔍 Technician Findings
pm due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290403
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 1m
🚨 67.0 business days
🔧
Status: Tech On Site by Robert Jackson Oct 13, 2:18 PM
From: Assigned
To: Tech On Site
Duration in Previous: 96d 4h
🗓️
▶
2 Status: Scheduled Oct 14, 7:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Robert Jackson
Scheduled For: 2025-10-14T20:00:00.000+0000
📅
Dispatch Scheduled by Robert Jackson Oct 14, 9:56 PM
Scheduled For: 2025-10-15T20:00:00.000+0000
📅
Dispatch Scheduled by Robert Jackson Oct 15, 9:51 PM
Scheduled For: 2025-10-17T20:00:00.000+0000
⏳ 2.3 business days
⏱️
▶
2 3x Labor Added Oct 17, 11:00 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 15h, 0m
⏳ 1.1 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 20, 10:46 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 11h
📨
▶
2 Status: Invoice Pending Oct 20, 11:41 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Oct 21, 3:07 PM
Invoice Number: SM-244138

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 67.0 business days (threshold: 4.0 business hours)
Exceeded by 66.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Franco Jackson
Scheduled
Oct 17, 4:00 PM
Created
Jul 8, 2:33 PM
Invoice #
SM-244138

Work Details (3)

Name Type Status Qty Amount Date
WL-02975826 Labor Open 0.5 $0.00 Oct 17, 11:00 PM
WL-02975827 Labor Open 1 $0.00 Oct 17, 11:00 PM
WL-02975828 Travel Open 22 $0.00 Oct 17, 11:00 PM

Details