Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290432 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Jul 8, 2025 → Nov 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (74 biz days late)
Active: 92 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
90d
▶ Clock Running
Status: Assigned
Jul 9 → Nov 17, 2025
90 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 92 of ? biz days used
Created: Jul 8, 2025 Completed: Nov 18, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Nov 17 Assigned ▶ Running 90 91
Nov 17 → Nov 18 Tech On Site ▶ Running 1 92
Coordinators 92.7d
Field Work 0.8d
Billing 0.2d
✗ SLA Missed
Coordinators
92.7 days
Over SLA
Field Work
0.8 days
Billing
0.2 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Nov 18, 2025 (12 days early)
📅
92.1 days Total Age
⏱️
91.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
91.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 91.0 days stuck in "Assigned"
⏱️
Total Delay 91.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
91.0d / 0.5d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
17nov2025 fjackson ppm performed
🔍 Technician Findings
pm due 2 year battery replacement needed, separate work order for battery
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290432
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 1m
🚨 91.0 business days
🔧
Status: Tech On Site by Robert Jackson Nov 17, 3:54 PM
From: Assigned
To: Tech On Site
Duration in Previous: 131d 7h
⏱️
▶
2 3x Labor Added Nov 17, 9:58 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 5m, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 18, 12:52 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 52m
📨
Status: Invoice Pending by Hannah Shaw Nov 18, 2:06 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 14m, 0m
⏳ 4.0 business days
🧾
Invoice Created Nov 23, 11:01 PM
Invoice Number: SM-246877

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 91.0 business days (threshold: 4.0 business hours)
Exceeded by 90.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-246877

Work Details (3)

Name Type Status Qty Amount Date
WL-03010657 Labor Open 0.5 $0.00 Nov 17, 9:58 PM
WL-03010658 Labor Open 1 $0.00 Nov 17, 9:58 PM
WL-03010659 Travel Open 22 $0.00 Nov 17, 9:58 PM

Details