Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290436 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Jul 8, 2025 → Nov 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (79 biz days late)
Active: 97 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
95d
▶ Clock Running
Status: Assigned
Jul 9 → Nov 24, 2025
95 business days (counted)
Running total: 96 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 97 of ? biz days used
Created: Jul 8, 2025 Completed: Nov 25, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Nov 24 Assigned ▶ Running 95 96
Nov 24 → Nov 25 Tech On Site ▶ Running 1 97
Coordinators 97.7d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Coordinators
97.7 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Nov 25, 2025 (5 days early)
📅
97.2 days Total Age
⏱️
96.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
96.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 96.0 days stuck in "Assigned"
⏱️
Total Delay 96.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
96.0d / 0.5d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
24nov2025 fjackson pm performed
🔍 Technician Findings
pm due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290436
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 1m
🚨 96.0 business days
🔧
Status: Tech On Site by Robert Jackson Nov 24, 5:29 PM
From: Assigned
To: Tech On Site
Duration in Previous: 138d 8h
⏱️
▶
2 2x Labor Added Nov 24, 11:16 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 49m, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 25, 3:39 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 19m
📨
Status: Invoice Pending by Hannah Shaw Nov 25, 3:53 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 13m, 0m
⏳ 3.0 business days
🧾
Invoice Created Dec 1, 12:33 PM
Invoice Number: SM-247579

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 96.0 business days (threshold: 4.0 business hours)
Exceeded by 95.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-247579

Work Details (2)

Name Type Status Qty Amount Date
WL-03019355 Labor Open 1 $0.00 Nov 24, 11:16 PM
WL-03019356 Travel Open 22 $0.00 Nov 24, 11:16 PM

Details