Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290496 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jul 8, 2025 → Jan 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (113 biz days late)
Active: 131 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
130d
▶ Clock Running
Status: Assigned
Jul 9 → Jan 16, 2026
130 business days (counted)
Running total: 131 of ? biz days used
Created: Jul 8, 2025 Completed: Jan 16, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Jan 16 Assigned ▶ Running 130 131
Coordinators 131.9d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Coordinators
131.9 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Jul 8, 2025 Due: Aug 31, 2025 Completed: Jan 16, 2026 (137 days late)
📅
130.9 days Total Age
⏱️
130.2d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
130.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Oct 1, 2025
Visit 2 Oct 2, 2025
Visit 3 Oct 28, 2025
Visit 4 Oct 29, 2025
Visit 5 Nov 18, 2025
Visit 6 Jan 15, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 130.2 days stuck in "Assigned"
⏱️
Total Delay 130.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
130.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10.1.25 CNL 10.2.25 CNL 10.28.25 CNL 10.29.25 CNL 11.28.25 CNL 1.15.26 PM service
🔍 Technician Findings
pm service performed , bed is working properly located in room 2020 W
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290496
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 56m
🚨 60.0 business days
⏱️
2x Labor Added Oct 1, 9:34 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1
⏱️
Labor Added Oct 2, 8:28 PM
Type: Labor
Status: Open
Qty: 1
🚨 17.4 business days
⏱️
▶
2 Labor Added Oct 28, 8:09 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.25
⏳ 1.5 business days
⏱️
Labor Added Oct 29, 8:26 PM
Type: Labor
Status: Open
Qty: 0.75
🚨 13.4 business days
⏱️
Labor Added Nov 18, 10:44 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 22.2 business days
👷
Technician Assigned by Rhea Berry Dec 22, 3:39 PM
Technician: Scott R Roberts
🚨 13.0 business days
👷
Technician Assigned by Charles Ramen Jan 9, 11:15 AM
Technician: a0h5A00000HFAXWQA5, Jim Kingery
⚠️ 5.0 business days
⏱️
▶
3 3x Labor Added Jan 15, 8:24 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 190d 11h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Jan 16, 4:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 45m
⏳ 1.0 business days
📨
▶
3 Status: Invoice Pending Jan 19, 4:59 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-251664

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 130.2 business days (threshold: 4.0 business hours)
Exceeded by 129.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-251664

Work Details (11)

Name Type Status Qty Amount Date
WL-02957078 Labor Open 0.5 $0.00 Oct 1, 9:34 PM
WL-02957079 Expenses Open 1 $0.00 Oct 1, 9:34 PM
WL-02958390 Labor Open 1 $0.00 Oct 2, 8:28 PM
WL-02987305 Labor Open 0.5 $0.00 Oct 28, 8:09 PM
WL-02987313 Labor Open 0.25 $0.00 Oct 28, 8:11 PM
WL-02987314 Travel Open 5 $0.00 Oct 28, 8:11 PM
WL-02988941 Labor Open 0.75 $0.00 Oct 29, 8:26 PM
WL-03012369 Labor Open 0.5 $0.00 Nov 18, 10:44 PM
WL-03067193 Labor Open 0.25 $0.00 Jan 15, 8:24 PM
WL-03067194 Labor Open 0.75 $0.00 Jan 15, 8:24 PM
WL-03067195 Travel Open 5 $0.00 Jan 15, 8:24 PM

Details