Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290521 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jul 8, 2025 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (131 biz days late)
Active: 149 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
148d
▶ Clock Running
Status: Assigned
Jul 9 → Feb 12, 2026
148 business days (counted)
Running total: 149 of ? biz days used
Created: Jul 8, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Feb 12 Assigned ▶ Running 148 149
Coordinators 149.9d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
149.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Feb 12, 2026 (134 days late)
📅
148.9 days Total Age
⏱️
148.2d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
151.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Sep 16, 2025
Visit 2 Sep 30, 2025
Visit 3 Nov 18, 2025
Visit 4 Feb 9, 2026
Visit 5 Feb 11, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 148.2 days stuck in "Assigned"
⏱️
Total Delay 151.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
148.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.16 CNL 9.30 CNL 11.18 CNL 2.19 CNL 2.11 pm service
🔍 Technician Findings
beds patient right touch pads not working on foot functions 2/11 performed pm service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290521
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 56m
🚨 49.0 business days
⏱️
Labor Added Sep 16, 9:08 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 10.4 business days
⏱️
Labor Added Sep 30, 8:12 PM
Type: Labor
Status: Open
Qty: 1
🚨 33.5 business days
⏱️
Labor Added Nov 18, 10:55 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 22.1 business days
👷
Technician Assigned by Rhea Berry Dec 22, 3:39 PM
Technician: Scott R Roberts
🚨 13.0 business days
👷
Technician Assigned by Charles Ramen Jan 9, 11:15 AM
Technician: Jim Kingery
🚨 23.0 business days
⏱️
Labor Added Feb 11, 7:19 PM
Type: Labor
Status: Open
Qty: 0.75
⏱️
▶
3 Labor Added Feb 11, 8:57 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 217d 12h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.4 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 18, 9:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 12h
📨
▶
2 Status: Invoice Pending Feb 18, 9:49 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Feb 19, 9:00 AM
Invoice Number: SM-254254

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 148.2 business days (threshold: 4.0 business hours)
Exceeded by 147.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-254254

Work Details (5)

Name Type Status Qty Amount Date
WL-02938153 Labor Open 0.5 $0.00 Sep 16, 9:08 PM
WL-02955161 Labor Open 1 $0.00 Sep 30, 8:12 PM
WL-03012386 Labor Open 0.5 $0.00 Nov 18, 10:55 PM
WL-03101917 Labor Open 0.75 $0.00 Feb 11, 7:19 PM
WL-03102130 Labor Open 1 $0.00 Feb 11, 8:57 PM

Details