Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290531 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jul 8, 2025 → Sep 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (42 biz days late)
Active: 60 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
51d
▶ Clock Running
Status: Assigned
Jul 9 → Sep 20, 2025
51 business days (counted)
Running total: 52 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Sep 20 → Oct 1, 2025
8 business days (counted)
Running total: 60 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 1, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Sep 20 Assigned ▶ Running 51 52
Sep 20 → Oct 1 Scheduled ▶ Running 8 60
Coordinators 60.7d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
60.7 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Oct 1, 2025 (on time)
📅
59.7 days Total Age
⏱️
52.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
57.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jim Kingery — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 17, 2025
Visit 2 Sep 30, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 52.0 days stuck in "Assigned"
⏱️
Total Delay 57.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
52.0d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm service
🔍 Technician Findings
bed is working properly located in room 3116
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290531
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 56m
🚨 50.0 business days
⏱️
Labor Added Sep 17, 10:03 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.2 business days
🗓️
▶
2 Status: Scheduled Sep 20, 9:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jim Kingery
Scheduled For: 2025-09-29T16:00:00.000+0000
⏳ 2.0 business days
💵
Expenses Added Sep 23, 10:14 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
⏱️
▶
3 2x Labor Added Sep 30, 8:20 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Scheduled
To: Completed
Duration in Previous: 10d 10h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Oct 1, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 2m
📨
Status: Invoice Pending by Hannah Shaw Oct 1, 1:09 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 43m, 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 3, 9:30 PM
Invoice Number: SM-242552

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 52.0 business days (threshold: 4.0 business hours)
Exceeded by 51.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
Sep 29, 12:00 PM
Created
Jul 8, 2:33 PM
Invoice #
SM-242552

Work Details (4)

Name Type Status Qty Amount Date
WL-02939938 Labor Open 0.5 $0.00 Sep 17, 10:03 PM
WL-02945642 Expenses Open 1 $0.00 Sep 23, 10:14 AM
WL-02955189 Labor Open 1 $0.00 Sep 30, 8:20 PM
WL-02955190 Expenses Open 1 $0.00 Sep 30, 8:20 PM

Details