Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290533 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jul 8, 2025 → Sep 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (32 biz days late)
Active: 50 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
49d
▶ Clock Running
Status: Assigned
Jul 9 → Sep 17, 2025
49 business days (counted)
Running total: 50 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Sep 17 Assigned ▶ Running 49 50
Coordinators 50.8d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Coordinators
50.8 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Sep 17, 2025 (13 days early)
📅
49.8 days Total Age
⏱️
49.1d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
49.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 49.1 days stuck in "Assigned"
⏱️
Total Delay 49.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
49.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.
🔧 Work Performed
pm service
🔍 Technician Findings
bed is working properly located in room 2179
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290533
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 56m
🚨 49.0 business days
⏱️
▶
3 4x Labor Added Sep 16, 8:54 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 69d 11h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Sep 17, 10:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 5m
📨
▶
2 Status: Invoice Pending Sep 17, 12:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Sep 20, 9:57 AM
Invoice Number: SM-241186

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 49.1 business days (threshold: 4.0 business hours)
Exceeded by 48.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-241186

Work Details (4)

Name Type Status Qty Amount Date
WL-02938133 Labor Open 5 $0.00 Sep 16, 8:54 PM
WL-02938134 Labor Open 1 $0.00 Sep 16, 8:54 PM
WL-02938135 Expenses Open 1 $0.00 Sep 16, 8:54 PM
WL-02938136 Travel Open 280 $0.00 Sep 16, 8:54 PM

Details