Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290535 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jul 8, 2025 → Sep 19, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (34 biz days late)
Active: 52 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
51d
▶ Clock Running
Status: Assigned
Jul 9 → Sep 19, 2025
51 business days (counted)
Running total: 52 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 19, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Sep 19 Assigned ▶ Running 51 52
Coordinators 53.7d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
53.7 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Sep 19, 2025 (42 days early)
📅
52.7 days Total Age
⏱️
52.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
52.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 52.0 days stuck in "Assigned"
⏱️
Total Delay 52.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
52.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm service
🔍 Technician Findings
bed is working properly
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290535
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jul 9, 9:30 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jim Kingery
🚨 52.0 business days
⏱️
▶
3 2x Labor Added Sep 19, 5:41 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 72d 8h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.8 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 22, 4:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 22h
📨
▶
2 Status: Invoice Pending Sep 22, 4:25 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Sep 23, 11:39 AM
Invoice Number: SM-241732

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 52.0 business days (threshold: 4.0 business hours)
Exceeded by 51.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-241732

Work Details (2)

Name Type Status Qty Amount Date
WL-02943017 Labor Open 1 $0.00 Sep 19, 5:41 PM
WL-02943018 Expenses Open 1 $0.00 Sep 19, 5:41 PM

Details