Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290537 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jul 8, 2025 → Sep 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (33 biz days late)
Active: 51 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
50d
▶ Clock Running
Status: Assigned
Jul 9 → Sep 18, 2025
50 business days (counted)
Running total: 51 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 18, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Sep 18 Assigned ▶ Running 50 51
Coordinators 51.9d
Field Work 0.0d
Billing 3.5d
✗ SLA Missed
Coordinators
51.9 days
Over SLA
Field Work
0.0 days
Billing
3.5 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Sep 18, 2025 (43 days early)
📅
50.9 days Total Age
⏱️
50.2d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
50.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 50.2 days stuck in "Assigned"
⏱️
Total Delay 50.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
50.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
WO Correction Needed
3.4d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.18.25 Hshaw - missing hour Start date and Time

8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.

🔧 Work Performed
pm service
🔍 Technician Findings
bed is working properly located in room 4175
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290537
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 56m
🚨 50.0 business days
✔️
▶
2 Status: Completed Sep 17, 9:31 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
✏️
Status: WO Correction Needed by Hannah Shaw Sep 18, 10:59 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 13h 26m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Sep 22, 11:05 PM
Labor Added → Status: Closed
🏁
Status: Closed by Jim Kingery
From: WO Correction Needed
To: Closed
Duration in Previous: 4d 12h
📄
Status: Ready to Bill by Hannah Shaw Sep 23, 12:24 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 18m
📨
Status: Invoice Pending by Hannah Shaw Sep 23, 1:38 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 13m, 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 26, 10:21 PM
Invoice Number: SM-241805

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 50.2 business days (threshold: 4.0 business hours)
Exceeded by 49.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-241805

Work Details (1)

Name Type Status Qty Amount Date
WL-02945465 Labor Open 1 $0.00 Sep 22, 11:05 PM

Details