Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290541 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jul 8, 2025 → Nov 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (75 biz days late)
Active: 93 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
92d
▶ Clock Running
Status: Assigned
Jul 9 → Nov 19, 2025
92 business days (counted)
Running total: 93 of ? biz days used
Created: Jul 8, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Nov 19 Assigned ▶ Running 92 93
Coordinators 94.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
94.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Nov 19, 2025 (18 days late)
📅
93.1 days Total Age
⏱️
92.4d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
92.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Oct 1, 2025
Visit 2 Oct 2, 2025
Visit 3 Oct 29, 2025
Visit 4 Nov 17, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 92.4 days stuck in "Assigned"
⏱️
Total Delay 92.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
92.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10.1 CNL 10.2 CNL 10.29 CNL 11.17 PM completed pm service
🔍 Technician Findings
bed ia working properly located in room 4158
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290541
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jul 9, 9:30 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jim Kingery
🚨 60.0 business days
⏱️
Labor Added Oct 1, 9:51 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Oct 2, 8:33 PM
Type: Labor
Status: Open
Qty: 1
🚨 18.4 business days
⏱️
Labor Added Oct 29, 8:31 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 13.4 business days
⏱️
▶
3 4x Labor Added Nov 18, 9:58 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 132d 13h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
📄
▶
2 Status: Ready to Bill Nov 19, 12:49 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 22, 9:52 PM
Invoice Number: SM-246973

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 92.4 business days (threshold: 4.0 business hours)
Exceeded by 91.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-246973

Work Details (7)

Name Type Status Qty Amount Date
WL-02957103 Labor Open 0.5 $0.00 Oct 1, 9:51 PM
WL-02958400 Labor Open 1 $0.00 Oct 2, 8:33 PM
WL-02988949 Labor Open 0.5 $0.00 Oct 29, 8:31 PM
WL-03012306 Labor Open 5.5 $0.00 Nov 18, 9:58 PM
WL-03012307 Labor Open 1 $0.00 Nov 18, 9:58 PM
WL-03012308 Expenses Open 1 $0.00 Nov 18, 9:58 PM
WL-03012309 Travel Open 285 $0.00 Nov 18, 9:58 PM

Details