Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290543 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jul 8, 2025 → Oct 2, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (44 biz days late)
Active: 62 biz days
🕐 Clock stopped: Completed (Oct 3, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
61d
▶ Clock Running
Status: Assigned
Jul 9 → Oct 3, 2025
61 business days (counted)
Running total: 62 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 3, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Oct 3 Assigned ▶ Running 61 62
Coordinators 62.8d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
62.8 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Oct 3, 2025 (28 days early)
📅
61.8 days Total Age
⏱️
61.1d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
61.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 30, 2025
Visit 2 Oct 1, 2025
Visit 3 Oct 2, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 61.1 days stuck in "Assigned"
⏱️
Total Delay 61.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
61.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.30.25 Searching for asset 10.1.25 Searching for asset 10.2.25 pm service
🔍 Technician Findings
bed is working properly located in room 4168
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290543
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 56m
🚨 59.0 business days
⏱️
Labor Added Sep 30, 9:01 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 1.4 business days
⏱️
Labor Added Oct 1, 9:52 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 Labor Added Oct 2, 8:36 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 85d 11h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Oct 3, 11:43 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 4m
📨
▶
2 Status: Invoice Pending Oct 3, 12:23 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:17 PM
Invoice Number: SM-242895

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 61.1 business days (threshold: 4.0 business hours)
Exceeded by 60.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-242895

Work Details (3)

Name Type Status Qty Amount Date
WL-02955258 Labor Open 0.5 $0.00 Sep 30, 9:01 PM
WL-02957110 Labor Open 0.5 $0.00 Oct 1, 9:52 PM
WL-02958407 Labor Open 1 $0.00 Oct 2, 8:36 PM

Details