Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290547 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jul 8, 2025 → Oct 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (43 biz days late)
Active: 61 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
60d
▶ Clock Running
Status: Assigned
Jul 9 → Oct 2, 2025
60 business days (counted)
Running total: 61 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Oct 2 Assigned ▶ Running 60 61
Coordinators 61.9d
Field Work 0.0d
Billing 0.8d
✗ SLA Missed
Coordinators
61.9 days
Over SLA
Field Work
0.0 days
Billing
0.8 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Oct 2, 2025 (29 days early)
📅
60.9 days Total Age
⏱️
60.3d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
60.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 30, 2025
Visit 2 Oct 1, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 60.3 days stuck in "Assigned"
⏱️
Total Delay 60.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
60.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.30.25 Searching for asset 10.1.25 PM service completed
🔍 Technician Findings
bed is working properly located in room 2103
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290547
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jul 9, 9:30 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jim Kingery
🚨 59.0 business days
⏱️
Labor Added Sep 30, 9:00 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 1.4 business days
⏱️
▶
3 Labor Added Oct 1, 10:02 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 84d 12h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Oct 2, 11:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 11m
📨
Status: Invoice Pending by Hannah Shaw Oct 2, 12:45 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 28m
💰
Status: Invoiced by Hannah Shaw Oct 2, 5:47 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5h 1m
⏳ 1.8 business days
🧾
Invoice Created Oct 3, 9:30 PM
Invoice Number: SM-242634

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 60.3 business days (threshold: 4.0 business hours)
Exceeded by 59.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-242634

Work Details (2)

Name Type Status Qty Amount Date
WL-02955257 Labor Open 0.5 $0.00 Sep 30, 9:00 PM
WL-02957133 Labor Open 1 $0.00 Oct 1, 10:02 PM

Details