Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290549 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jul 8, 2025 → Sep 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (42 biz days late)
Active: 60 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
59d
▶ Clock Running
Status: Assigned
Jul 9 → Oct 1, 2025
59 business days (counted)
Running total: 60 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 1, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Oct 1 Assigned ▶ Running 59 60
Coordinators 60.8d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
60.8 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Oct 1, 2025 (30 days early)
📅
59.8 days Total Age
⏱️
59.1d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
59.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 59.1 days stuck in "Assigned"
⏱️
Total Delay 59.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
59.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm service
🔍 Technician Findings
bed is working properly located in room 4125
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290549
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 56m
🚨 59.0 business days
⏱️
▶
3 Labor Added Sep 30, 8:45 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 83d 11h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Oct 1, 12:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 30m
📨
Status: Invoice Pending by Hannah Shaw Oct 1, 1:09 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 51m, 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 3, 9:30 PM
Invoice Number: SM-242552

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 59.1 business days (threshold: 4.0 business hours)
Exceeded by 58.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-242552

Work Details (1)

Name Type Status Qty Amount Date
WL-02955227 Labor Open 1 $0.00 Sep 30, 8:45 PM

Details