Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290550 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jul 8, 2025 → Oct 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (63 biz days late)
Active: 81 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
61d
▶ Clock Running
Status: Assigned
Jul 9 → Oct 4, 2025
61 business days (counted)
Running total: 62 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Oct 4 → Oct 31, 2025
19 business days (counted)
Running total: 81 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Oct 4 Assigned ▶ Running 61 62
Oct 4 → Oct 31 Scheduled ▶ Running 19 81
Coordinators 81.9d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
81.9 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Oct 31, 2025 (on time)
📅
80.9 days Total Age
⏱️
62.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
78.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Jim Kingery — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 30, 2025
Visit 2 Oct 1, 2025
Visit 3 Oct 29, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 62.0 days stuck in "Assigned"
⏱️
Total Delay 78.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
62.0d / 0.5d SLA
Scheduled
18.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.30.25 CNL 10.01.25 CNL 10.29.25 pm service
🔍 Technician Findings
bed is working properly located in room 2114
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290550
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 56m
🚨 59.0 business days
⏱️
Labor Added Sep 30, 8:59 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 1.4 business days
⏱️
Labor Added Oct 1, 10:07 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.2 business days
🗓️
▶
2 Status: Scheduled Oct 3, 9:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jim Kingery
Scheduled For: 2025-10-21T12:00:00.000+0000
⚠️ 7.3 business days
💵
2x Expenses Added Oct 15, 9:52 AM
Type: Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Lawrence Yoder Oct 15, 2:10 PM
Scheduled For: 2025-10-27T12:00:00.000+0000
🚨 12.0 business days
⏱️
▶
3 Labor Added Oct 30, 10:04 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Scheduled
To: Completed
Duration in Previous: 27d 0h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Oct 31, 4:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 56m
📨
▶
2 Status: Invoice Pending Oct 31, 4:29 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.9 business days
🧾
Invoice Created Nov 3, 11:36 AM
Invoice Number: SM-245417

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 62.0 business days (threshold: 4.0 business hours)
Exceeded by 61.5 business days
Scheduled
Duration: 18.3 business days (threshold: 2.0 business days)
Exceeded by 16.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
Oct 27, 8:00 AM
Created
Jul 8, 2:33 PM
Invoice #
SM-245417

Work Details (5)

Name Type Status Qty Amount Date
WL-02955256 Labor Open 0.5 $0.00 Sep 30, 8:59 PM
WL-02957140 Labor Open 0.5 $0.00 Oct 1, 10:07 PM
WL-02971167 Expenses Open 1 $0.00 Oct 15, 9:52 AM
WL-02971168 Expenses Open 1 $0.00 Oct 15, 9:52 AM
WL-02990985 Labor Open 0.75 $0.00 Oct 30, 10:04 PM

Details