Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290582 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jul 8, 2025 → Nov 18, 2025

✅ Completed

PSM

SLA Clock

Last business day of July 2025 · Target: Jul 31, 2025

✗ SLA Missed (75 biz days late)

Active: 93 biz days

🕐 Clock stopped: Completed (Nov 19, 2025)

▶ Clock Running

Status: Created

Jul 8 → Jul 9, 2025

1 business day (counted)

Running total: 1 of ? biz days used

92d

▶ Clock Running

Status: Assigned

Jul 9 → Nov 19, 2025

92 business days (counted)

Running total: 93 of ? biz days used

Created: Jul 8, 2025 Completed: Nov 19, 2025

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jul 8 → Jul 9	Created	▶ Running	1	1
Jul 9 → Nov 19	Assigned	▶ Running	92	93

Coordinators 94.1d

Field Work 0.0d

Billing 0.0d

✗ SLA Missed

Coordinators
94.1 days
Over SLA

Field Work
0.0 days

Billing
0.0 days

Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Nov 19, 2025 (42 days early)

📅

93.1 days Total Age

⏱️

92.4d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

92.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 239 days old

🚨

Primary Delay 92.4 days stuck in "Assigned"

⏱️

Total Delay 92.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

1.7d / 1.0d SLA

Assigned

92.4d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

1.0d / 1.0d SLA

Ready to Bill

0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        pm service                    

🔍 Technician Findings

                        bed is working properly
located in room 4184                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jul 8, 2:33 PM

Work Order: WO-01290582

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jul 9, 9:30 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Charles Ramen

From: Ready for Scheduling

To: Assigned

Duration in Previous: 18h 56m

🚨 92.0 business days

⏱️

▶

3 Labor Added Nov 18, 10:29 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Jim Kingery

From: Assigned

To: Completed

Duration in Previous: 132d 14h

🏁

Status: Closed by Jim Kingery

From: Completed

To: Closed

Duration in Previous: 2m

📄

Status: Ready to Bill by Hannah Shaw Nov 19, 12:37 PM

From: Closed

To: Ready to Bill

Duration in Previous: 14h 4m

📨

Status: Invoice Pending by Hannah Shaw Nov 19, 12:55 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 17m, 0m

⏳ 3.0 business days

🧾

Invoice Created Nov 22, 9:52 PM

Invoice Number: SM-246974

Bottlenecks

Ready for Scheduling

Duration: 1.7 business days (threshold: 1.0 business days)

Exceeded by 5.4 business hours

Assigned

Duration: 92.4 business days (threshold: 4.0 business hours)

Exceeded by 91.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Jim Kingery

Scheduled

N/A

Created

Jul 8, 2:33 PM

Invoice #

SM-246974

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03012343	Labor	Open	1	$0.00	Nov 18, 10:29 PM