Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290587 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jul 8, 2025 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (123 biz days late)
Active: 140 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
139d
▶ Clock Running
Status: Assigned
Jul 9 → Jan 31, 2026
139 business days (counted)
Running total: 140 of ? biz days used
Created: Jul 8, 2025 Completed: Jan 31, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Jan 31 Assigned ▶ Running 139 140
Coordinators 141.7d
Billing 1.5d
✗ SLA Missed
Coordinators
141.7 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Jan 31, 2026 (30 days late)
📅
140.7 days Total Age
⏱️
140.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
141.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Nov 17, 2025
Visit 2 Nov 18, 2025
Visit 3 Nov 20, 2025
Visit 4 Jan 30, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 140.0 days stuck in "Assigned"
⏱️
Total Delay 141.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
140.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11.17.25 CNL 11.18.25 CNL 11.20.25 CNL 1.30.26 pm service
🔍 Technician Findings
bed is working properly located in room 3119
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290587
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jul 9, 9:30 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jim Kingery
🚨 92.0 business days
⏱️
3x Labor Added Nov 18, 10:14 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.25
⏱️
Labor Added Nov 18, 11:00 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.1 business days
⏱️
3x Labor Added Nov 20, 9:54 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 5.5, 1, 285
🚨 20.3 business days
👷
Technician Assigned by Rhea Berry Dec 22, 3:39 PM
Technician: Scott R Roberts
🚨 13.0 business days
👷
Technician Assigned by Charles Ramen Jan 9, 11:15 AM
Technician: Jim Kingery
🚨 15.0 business days
⏱️
▶
3 Labor Added Jan 30, 10:15 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 205d 13h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.2 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 3, 3:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
📨
▶
3 Status: Invoice Pending Feb 4, 12:24 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252971
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 140.0 business days (threshold: 4.0 business hours)
Exceeded by 139.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-252971

Work Details (8)

Name Type Status Qty Amount Date
WL-03012325 Labor Open 0.5 $0.00 Nov 18, 10:14 PM
WL-03012326 Labor Open 0.25 $0.00 Nov 18, 10:14 PM
WL-03012327 Travel Open 5 $0.00 Nov 18, 10:14 PM
WL-03012396 Labor Open 0.5 $0.00 Nov 18, 11:00 PM
WL-03015674 Labor Open 5.5 $0.00 Nov 20, 9:54 PM
WL-03015675 Expenses Open 1 $0.00 Nov 20, 9:54 PM
WL-03015676 Travel Open 285 $0.00 Nov 20, 9:54 PM
WL-03086232 Labor Open 0.75 $0.00 Jan 30, 10:15 PM

Details