Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290644 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cardiology Assocs of Fredericksburg Massaponax Medical Park — 9530 Cosner Dr Ste 200, Fredericksburg VA, 22408

Jul 8, 2025 → Nov 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (13 biz days early)
Active: 71 biz days
Paused: 14 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Jul 8 → Jul 28, 2025
14 business days (not counted)
54d
▶ Clock Running
Status: Scheduled
Jul 28 → Oct 14, 2025
54 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Entered
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 54 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Oct 14 → Nov 6, 2025
17 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 71 of ? biz days used
Created: Jul 8, 2025 Completed: Nov 6, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Jul 28 Ready for Release ⏸ Paused 14 —
Jul 28 → Oct 14 Scheduled ▶ Running 54 54
Oct 14 → Oct 14 Entered ▶ Running 0 54
Oct 14 → Nov 6 Scheduled ▶ Running 17 71
Nov 6 → Nov 6 Tech On Site ▶ Running 0 71
Dispatch 0.1d
Holding 14.4d (excluded)
Coordinators 72.7d
Field Work 0.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
14.4 days
Coordinators
72.7 days
Over SLA
Field Work
0.5 days
Billing
1.3 days
Over SLA
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Nov 6, 2025 (24 days early)
📅
85.4 days Total Age
⏱️
54.8d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
69.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 54.8 days stuck in "Scheduled"
⏱️
Total Delay 69.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
14.4d
Scheduled
72.7d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/14/2025 - RFosbury - rec'd confirmation from Theresa Trowbridge confirming FSE onsite NOV 6th starting at 9 am.

10/10/2025 RFosbury - emailed Theresa Trowbridge advising we update FSE onsite OCT 29th starting at 9am.

07/25/2025 Rbailey - Rcvd email from Theresa Trowbridge requesting the week before the 30th or the week after. Also not on a Wednesday. Checking with Planner. Sending email to Advise FSE will be On site Oct 23 @9am. Advising Planner to Dispatch


07/25/2025 Rbailey - Called 540.373.1331 Asked for Nurses line. Spoke with Nurse who said Theresa was not in today. She Xfer'd me to her manager Kim Hill. NA Left VM for FU


07/21/2025 Rbailey - Called 540.373.1331 pressed 5 (got the Scheduler's line) She Xfer'd me to the Nurses' line. Spoke with Cardiology who confirmed that Theresa would be POC. Theresa unavailable. Advised I was resending email


07/16/2025 Rbailey - Called 619.436.7714 NA Left VM for FU. Advised that we were looking to Send Allan on Oct 30th. Sending Email with Update


07/10/2025 Cever sent email to Theresa Trowbridge <TTrowbridge@fredcardio.com> for 3 devcies trying to schedule fse for Oct 1st or 2nd starting at 10 a.m.

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti 70 Ultrasound System - SN USD19F0549 - IP 83400334
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 8, 4:29 PM
Work Order: WO-01290644
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 8, 4:55 PM
From: Entered
To: Ready for Release
Duration in Previous: 25m
🚨 14.9 business days
👷
▶
3 Technician Assigned Jul 28, 1:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-23T04:00:00.000+0000, 2025-10-23T00:00:00.000+0000, 2025-10-23T13:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 19d 20h
🚨 50.9 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 7, 7:19 AM
Scheduled For: 2025-10-29T00:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Rich Fosbury Oct 10, 2:16 PM
Scheduled For: 2025-10-29T13:00:00.000+0000
⏳ 2.0 business days
📅
▶
4 Dispatch Scheduled Oct 14, 1:13 PM
Dispatch Scheduled → Status: Entered → Technician Assigned → Dispatch Scheduled
🆕
Status: Entered by Rich Fosbury
From: Scheduled, Entered
To: Entered, Scheduled
Duration in Previous: 77d 23h, 0m
👷
Technician Assigned by Rich Fosbury
Technician: a0h6e00000II6z9AAD, Allan Klus
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-06T14:00:00.000+0000
🚨 18.0 business days
🔧
Status: Tech On Site by Allan Klus Nov 6, 12:40 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23d 0h
⏱️
Labor Added Nov 6, 2:14 PM
Type: Labor
Status: Open
Qty: 1.75
✔️
Status: Completed by Allan Klus Nov 6, 4:10 PM
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 3h 29m, 0m
⏱️
▶
2 2x Labor Added Nov 6, 4:29 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🏁
Status: Closed by Allan Klus Nov 6, 4:55 PM
From: Tech Off Site
To: Closed
Duration in Previous: 44m
⏱️
Labor Added Nov 7, 9:15 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 7, 9:21 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 26m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 7h
💰
Status: Invoiced by Josh Longway Nov 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:48 PM
Invoice Number: SM-246536

Bottlenecks

Scheduled
Duration: 54.8 business days (threshold: 2.0 business days)
Exceeded by 52.8 business days
Scheduled
Duration: 17.8 business days (threshold: 2.0 business days)
Exceeded by 15.8 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Nov 6, 9:00 AM
Created
Jul 8, 4:29 PM
Invoice #
SM-246536

Work Details (5)

Name Type Status Qty Amount Date
WL-02998613 Labor Open 1.75 $275.00 Nov 6, 2:14 PM
WL-02998820 Labor Open 1.5 $0.00 Nov 6, 4:29 PM
WL-02998821 Travel Open 48 $0.00 Nov 6, 4:29 PM
WL-02998828 Labor Open 0.5 $0.00 Nov 6, 4:31 PM
WL-02999544 Labor Open 0.016666666666667 $38.00 Nov 7, 9:15 AM

Details