Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290645 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cardiology Assocs of Fredericksburg Massaponax Medical Park — 9530 Cosner Dr Ste 200, Fredericksburg VA, 22408

Jul 8, 2025 → Nov 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (13 biz days early)
Active: 71 biz days
Paused: 14 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Jul 8 → Jul 28, 2025
14 business days (not counted)
71d
▶ Clock Running
Status: Scheduled
Jul 28 → Nov 6, 2025
71 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 71 of ? biz days used
Created: Jul 8, 2025 Completed: Nov 6, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Jul 28 Ready for Release ⏸ Paused 14 —
Jul 28 → Nov 6 Scheduled ▶ Running 71 71
Nov 6 → Nov 6 Tech On Site ▶ Running 0 71
Dispatch 0.1d
Holding 14.4d (excluded)
Coordinators 71.8d
Field Work 0.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
14.4 days
Coordinators
71.8 days
Over SLA
Field Work
0.7 days
Billing
1.3 days
Over SLA
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Nov 6, 2025 (24 days early)
📅
85.4 days Total Age
⏱️
71.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
70.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 71.8 days stuck in "Scheduled"
⏱️
Total Delay 70.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
14.4d
Scheduled
71.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/14/2025 - RFosbury - rec'd confirmation from Theresa Trowbridge confirming FSE onsite NOV 6th starting at 9 am.

10/10/2025 RFosbury - emailed Theresa Trowbridge advising we update FSE onsite OCT 29th starting at 9am.

07/25/2025 Rbailey - Rcvd email from Theresa Trowbridge requesting the week before the 30th or the week after. Also not on a Wednesday. Checking with Planner. Sending email to Advise FSE will be On site Oct 23 @9am. Advising Planner to Dispatch


07/25/2025 Rbailey - Called 540.373.1331 Asked for Nurses line. Spoke with Nurse who said Theresa was not in today. She Xfer'd me to her manager Kim Hill. NA Left VM for FU


07/21/2025 Rbailey - Called 540.373.1331 pressed 5 (got the Scheduler's line) She Xfer'd me to the Nurses' line. Spoke with Cardiology who confirmed that Theresa would be POC. Theresa unavailable. Advised I was resending email


07/16/2025 Rbailey - Called 619.436.7714 NA Left VM for FU. Advised that we were looking to Send Allan on Oct 30th. Sending Email with Update


07/10/2025 Cever sent email to Theresa Trowbridge <TTrowbridge@fredcardio.com> for 3 devcies trying to schedule fse for Oct 1st or 2nd starting at 10 a.m.

🔧 Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for there are several cracks along the base of the touchscreen frame. Device is returned to service.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti 70 Ultrasound System - SN USD19F0550 - IP 83400336
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 8, 4:29 PM
Work Order: WO-01290645
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 8, 4:55 PM
From: Entered
To: Ready for Release
Duration in Previous: 25m
🚨 14.9 business days
👷
▶
3 Technician Assigned Jul 28, 1:28 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-23T04:00:00.000+0000, 2025-10-23T00:00:00.000+0000, 2025-10-23T16:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 19d 20h
🚨 50.9 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 7, 7:20 AM
Scheduled For: 2025-10-29T00:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Rich Fosbury Oct 10, 2:16 PM
Scheduled For: 2025-10-29T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Rich Fosbury Oct 14, 1:15 PM
Scheduled For: 2025-11-06T14:00:00.000+0000
🚨 18.0 business days
🔧
Status: Tech On Site by Allan Klus Nov 6, 11:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 100d 22h
⏱️
▶
2 2x Labor Added Nov 6, 12:32 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 21m, 0m
🏁
Status: Closed by Allan Klus Nov 6, 4:53 PM
From: Tech Off Site
To: Closed
Duration in Previous: 4h 20m
⏱️
Labor Added Nov 7, 9:16 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 7, 9:21 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 28m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 7h
💰
Status: Invoiced by Josh Longway Nov 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:48 PM
Invoice Number: SM-246537

Bottlenecks

Scheduled
Duration: 71.8 business days (threshold: 2.0 business days)
Exceeded by 69.8 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Nov 6, 9:00 AM
Created
Jul 8, 4:29 PM
Invoice #
SM-246537

Work Details (3)

Name Type Status Qty Amount Date
WL-02998494 Labor Open 1.25 $275.00 Nov 6, 12:32 PM
WL-02998495 Labor Open 0.25 $0.00 Nov 6, 12:32 PM
WL-02999545 Labor Open 0.016666666666667 $38.00 Nov 7, 9:16 AM

Details