Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290912 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Brandon Community Hospital Inc — 119 Oakfield Dr, Brandon FL, 33511

Jul 9, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (57 biz days early)
Active: 62 biz days
🕐 Clock stopped: Completed (Oct 6, 2025)
▶ Clock Running
Status: Created
Jul 9 → Jul 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Jul 10 → Oct 6, 2025
61 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 62 of ? biz days used
Created: Jul 9, 2025 Completed: Oct 6, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 9 → Jul 10 Created ▶ Running 1 1
Jul 10 → Oct 6 Ready for Scheduling ▶ Running 61 62
Oct 6 → Oct 6 Assigned ▶ Running 0 62
Dispatch 1.4d
Coordinators 62.0d
Field Work 18.9d
Billing 1.3d
✓ SLA Met
Dispatch
1.4 days
Over SLA
Coordinators
62.0 days
Over SLA
Field Work
18.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jul 9, 2025 Due: Dec 31, 2025 Completed: Oct 31, 2025 (61 days early)
📅
80.4 days Total Age
⏱️
62.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
81.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 238 days old
🚨
Primary Delay 62.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 81.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Ready for Scheduling
62.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
18.9d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
FMessak- Waiting on customer to sign the ANR

09/24/2025 ALuman - attached email to EWO for field review for devices not found during FSE visit

09/09/2025 ALuman - escalated to field for review. 2 different FSEs were onsite and neither one of them were able to locate them while onsite accompanied by staff

08/11/2025 ALuman - submitted for cancellation review as this is duplicate WO on the same case, PWO-13034611 is still open on this case and will be used once devices are located.

07/22/2025 MNewman - WO will remain open until all devices have been completed on case.

07/10/2025 ALuman - Cancellation request - duplicate WO, see PWO-13034611

07/09/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01284182) -No follow up notes -


-Previous notes -

06/25/2025 ALuman - dispatch to Konstantin Barskiy for onsite visit week of 6/30

🔧 Work Performed
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator,Engl Opt: CFLEX,AVAPS
📞 Call Description
FCO86600066

Timeline

📋
Work Order Created Jul 9, 5:07 PM
Work Order: WO-01290912
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Ashley Luman Jul 10, 8:34 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15h 27m
🚨 62.0 business days
👷
▶
2 Technician Assigned Oct 6, 7:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Fady Messak
From: Ready for Scheduling
To: Assigned
Duration in Previous: 88d 10h
⏱️
4x Labor Added Oct 6, 7:19 PM
Type: Labor, Travel
Status: Open
Qty: 1, 282
💵
▶
3 2x Expenses Added Oct 6, 7:27 PM
2x Expenses Added → Status: Completed → 2x Expenses Added
✔️
Status: Completed by Fady Messak
From: Assigned
To: Completed
Duration in Previous: 18m
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚨 18.9 business days
🏁
Status: Closed by Fady Messak Nov 3, 1:33 AM
From: Completed
To: Closed
Duration in Previous: 27d 7h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 4, 11:23 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 9h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Nov 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:36 PM
Invoice Number: SM-245840

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business hours
Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Completed
Duration: 18.9 business days (threshold: 1.0 business days)
Exceeded by 17.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Jul 9, 5:07 PM
Invoice #
SM-245840

Work Details (9)

Name Type Status Qty Amount Date
WL-02961330 Labor Open 1 $427.50 Oct 6, 7:19 PM
WL-02961331 Travel Open 282 $0.00 Oct 6, 7:19 PM
WL-02961332 Travel Open 282 $0.00 Oct 6, 7:19 PM
WL-02961333 Labor Open 1 $465.00 Oct 6, 7:20 PM
WL-02961336 Expenses Open 1 $0.00 Oct 6, 7:27 PM
WL-02961337 Expenses Open 1 $0.00 Oct 6, 7:27 PM
WL-02961338 Expenses Open 1 $0.00 Oct 6, 7:31 PM
WL-02961339 Expenses Open 1 $0.00 Oct 6, 7:31 PM
WL-02995551 Labor Open 0.016666666666667 $114.00 Nov 4, 11:23 AM

Details