Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290939 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Alta Bates Medical Center — 2450 Ashby Avenue, Berkeley CA, 94705

Jul 9, 2025 → Nov 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (73 biz days late)
Active: 89 biz days
🕐 Clock stopped: Completed (Nov 15, 2025)
▶ Clock Running
Status: Created
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jul 9 → Aug 4, 2025
18 business days (counted)
Running total: 18 of ? biz days used
71d
▶ Clock Running
Status: Scheduled
Aug 4 → Nov 15, 2025
71 business days (counted)
Running total: 89 of ? biz days used
Created: Jul 9, 2025 Completed: Nov 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 9 → Jul 9 Created ▶ Running 0 0
Jul 9 → Jul 9 Scheduled ▶ Running 0 0
Jul 9 → Aug 4 Ready for Scheduling ▶ Running 18 18
Aug 4 → Nov 15 Scheduled ▶ Running 71 89
Coordinators 89.7d
Billing 1.6d
✗ SLA Missed
Coordinators
89.7 days
Over SLA
Billing
1.6 days
Created: Jul 9, 2025 Due: Dec 31, 2025 Completed: Nov 15, 2025 (46 days early)
📅
89.3 days Total Age
⏱️
71.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
89.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Nov 11, 2025
Visit 2 Nov 12, 2025
Visit 3 Nov 13, 2025
Visit 4 Nov 14, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 238 days old
🚨
Primary Delay 71.4 days stuck in "Scheduled"
⏱️
Total Delay 89.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
18.3d / 1.0d SLA
Scheduled
71.4d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/9/2025 1706 Sutter Update; LM w/WZ; 1756 CW decline; 1817 DC decline 7/11/2025 1235 LM w/Julian re NAR; 8/4/2025 NNL ; 1431 ES avail - 1100-1900 pref; can do 0400-1200 ; 1451 LM w/Jonathan re cnfm; Julian cnfm; 1620 ack cnfm LM w/ES; 1625 ES ack cnfm

Timeline

📋
▶
2 Work Order Created Jul 9, 5:40 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 18.8 business days
👷
▶
2 Technician Assigned Aug 4, 5:02 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 25d 23h
🚨 68.9 business days
💵
▶
3 4x Expenses Added Nov 11, 6:14 PM
4x Expenses Added → 6x Expenses Added → Labor Added
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 11.5
⏱️
▶
2 Labor Added Nov 12, 10:43 AM
Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 3, 5, 0.5
⏳ 2.0 business days
⏱️
4x Labor Added Nov 13, 10:44 AM
Type: Labor
Status: Open
Qty: 0.5, 3
⏳ 2.0 business days
⏱️
3x Labor Added Nov 14, 1:23 PM
Type: Labor
Status: Open
Qty: 0.5, 4
⏱️
▶
2 Labor Added Nov 15, 12:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Smith
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 102d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 20, 2:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 1h
📨
Status: Invoice Pending by Hannah Shaw Nov 20, 5:03 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 51m
💰
Status: Invoiced by Timothy Amburgey Nov 21, 12:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 19h 49m
🚨 10.0 business days
🧾
Invoice Created Dec 8, 4:22 PM
Invoice Number: 247111

Bottlenecks

Ready for Scheduling
Duration: 18.3 business days (threshold: 1.0 business days)
Exceeded by 17.3 business days
Scheduled
Duration: 71.4 business days (threshold: 2.0 business days)
Exceeded by 69.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Eric Smith
Scheduled
Nov 12, 12:00 PM
Created
Jul 9, 5:40 PM
Invoice #
247111

Work Details (23)

Name Type Status Qty Amount Date
WL-03003848 Expenses Open 1 $53.01 Nov 11, 6:14 PM
WL-03003850 Expenses Open 1 $179.40 Nov 11, 6:14 PM
WL-03003851 Expenses Open 1 $179.40 Nov 11, 6:14 PM
WL-03003852 Expenses Open 1 $229.52 Nov 11, 6:14 PM
WL-03003854 Expenses Open 1 $52.00 Nov 11, 6:15 PM
WL-03003855 Expenses Open 1 $52.00 Nov 11, 6:15 PM
WL-03003856 Expenses Open 1 $52.00 Nov 11, 6:15 PM
WL-03003857 Expenses Open 1 $52.00 Nov 11, 6:15 PM
WL-03003858 Expenses Open 1 $13.00 Nov 11, 6:15 PM
WL-03003862 Expenses Open 1 $271.25 Nov 11, 6:16 PM
WL-03003864 Labor Open 11.5 $460.00 Nov 11, 6:17 PM
WL-03004419 Labor Open 0.5 $20.00 Nov 12, 10:43 AM
WL-03004423 Labor Open 3 $817.00 Nov 12, 10:44 AM
WL-03004424 Labor Open 5 $76.00 Nov 12, 10:44 AM
WL-03004425 Labor Open 0.5 $20.00 Nov 12, 10:44 AM
WL-03005889 Labor Open 0.5 $20.00 Nov 13, 10:44 AM
WL-03005890 Labor Open 3 $817.00 Nov 13, 10:44 AM
WL-03005891 Labor Open 5 $76.00 Nov 13, 10:44 AM
WL-03005892 Labor Open 0.5 $20.00 Nov 13, 10:44 AM
WL-03007707 Labor Open 0.5 $20.00 Nov 14, 1:23 PM
WL-03007708 Labor Open 4 $817.00 Nov 14, 1:23 PM
WL-03007709 Labor Open 0.5 $20.00 Nov 14, 1:23 PM
WL-03008831 Labor Open 13 $520.00 Nov 15, 12:53 PM

Details