Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290984 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cardiology Associates Of Ocean — 495 Jack Martin Blvd, Brick NJ, 08724

Jul 10, 2025 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (63 biz days early)
Active: 0 biz days
Paused: 55 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸55d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Sep 26, 2025
55 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jul 10, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Sep 26 Ready for Release ⏸ Paused 55 —
Sep 26 → Sep 26 Assigned ▶ Running 0 0
Dispatch 0.8d
Holding 56.0d (excluded)
Coordinators 0.0d
Billing 5.8d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
56.0 days
Coordinators
0.0 days
Billing
5.8 days
Over SLA
Created: Jul 10, 2025 Due: Dec 31, 2025 Completed: Sep 26, 2025 (96 days early)
📅
56.0 days Total Age
⏱️
56.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 238 days old
🚨
Primary Delay 56.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
56.0d
Assigned
0.0d / 0.5d SLA
Closed
0.9d / 1.0d SLA
Ready to Bill
5.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/15/2025 Cever received email from Tursi, Nolan <Nolan.Tursi@philips.com> advising their device was replaced last week will send EL

09/12/2025 Cever called 6099230428 and lvm trying to confirm address as we have 2 listed and confirming schedle date Tursi, Nolan <Nolan.Tursi@philips.com>

08/26/2025 Cever sent email to Tursi, Nolan <nolan.tursi@philips.com> with updated available dates.

08/26/2025 Cever recieved email from Mary Schnabel <mschnabel@aminj.com> advsing this devcie is Tursi, Nolan <nolan.tursi@philips.com>

08/19/2025 Cever sent email to mschnabel@aminj.com with updated available dates

08/05/2025 Cever sent email to mschnabel@aminj.com offering dates for Nov PM's

🔧 Work Performed
Planner Labor. Planner working with customer on EL. Philips canceled the PWO
⚠️ Problem Description
Core M2 Imaging System - SN 1333 - IP 81804010
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01290984
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 55.8 business days
👷
▶
4 Technician Assigned Sep 26, 6:04 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Mandy Newman
From: Ready for Release
To: Assigned
Duration in Previous: 77d 23h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Sep 26, 1:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7h 20m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 3, 9:24 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 6d 19h, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:17 PM
Invoice Number: SM-242871

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Ready to Bill
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Jul 10, 12:01 AM
Invoice #
SM-242871

Work Details (1)

Name Type Status Qty Amount Date
WL-02950382 Labor Open 0.016666666666667 $38.00 Sep 26, 6:04 AM

Details