Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291001 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University of Pennsylvania — 1 Convention Ave, Philadelphia PA, 19104

Jul 10, 2025 → Oct 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (34 biz days early)
Active: 60 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Oct 7, 2025)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Jul 14, 2025
2 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 14 → Jul 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
60d
▶ Clock Running
Status: Scheduled
Jul 14 → Oct 7, 2025
60 business days (counted)
Running total: 60 of ? biz days used
Created: Jul 10, 2025 Completed: Oct 7, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Jul 14 Ready for Release ⏸ Paused 2 —
Jul 14 → Jul 14 Assigned ▶ Running 0 0
Jul 14 → Oct 7 Scheduled ▶ Running 60 60
Dispatch 0.8d
Holding 3.0d (excluded)
Coordinators 61.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
3.0 days
Coordinators
61.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jul 10, 2025 Due: Nov 30, 2025 Completed: Oct 7, 2025 (54 days early)
📅
63.0 days Total Age
⏱️
61.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
62.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 238 days old
🚨
Primary Delay 61.0 days stuck in "Scheduled"
⏱️
Total Delay 62.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
3.0d
Scheduled
61.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/10/2025 Cever sent email to Powers, Dawn <Dawn.Powers@pennmedicine.upenn.edu> trying to schedule FSE for Oct 6th or 13th for 2 devices

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
SyncVision - SN 2598 - IP 82880053
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01291001
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Jul 14, 10:32 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 4h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-06T11:00:00.000+0000
🚨 60.0 business days
⏱️
3x Labor Added Oct 6, 11:39 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.5, 22
✔️
Status: Completed by Jason Yenser Oct 7, 9:47 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 84d 23h, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Oct 13, 2:38 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 4h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
📨
Status: Invoice Pending by Timothy Amburgey Oct 17, 9:39 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 16h 30m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:34 AM
Invoice Number: SM-244026

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 61.0 business days (threshold: 2.0 business days)
Exceeded by 59.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 6, 7:00 AM
Created
Jul 10, 12:01 AM
Invoice #
SM-244026

Work Details (4)

Name Type Status Qty Amount Date
WL-02960797 Labor Open 1.5 $150.00 Oct 6, 11:39 AM
WL-02960798 Labor Open 0.5 $155.00 Oct 6, 11:39 AM
WL-02960799 Travel Open 22 $0.00 Oct 6, 11:39 AM
WL-02968725 Labor Open 0.016666666666667 $38.00 Oct 13, 2:38 PM

Details