Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291014 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Kennedy Memorial Hospital Univ Med Ctr-Washington Twp Div — 435 Hurffville Cross Keys Rd, Turnersville NJ, 08012

Jul 10, 2025 → Nov 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (34 biz days early)
Active: 49 biz days
Paused: 34 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Aug 27, 2025
34 business days (not counted)
49d
▶ Clock Running
Status: Scheduled
Aug 27 → Nov 6, 2025
49 business days (counted)
Running total: 49 of ? biz days used
Created: Jul 10, 2025 Completed: Nov 6, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Aug 27 Ready for Release ⏸ Paused 34 —
Aug 27 → Nov 6 Scheduled ▶ Running 49 49
Dispatch 0.8d
Holding 35.0d (excluded)
Coordinators 49.6d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
35.0 days
Coordinators
49.6 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Jul 10, 2025 Due: Dec 30, 2025 Completed: Nov 6, 2025 (54 days early)
📅
84.0 days Total Age
⏱️
49.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
48.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 238 days old
🚨
Primary Delay 49.6 days stuck in "Scheduled"
⏱️
Total Delay 48.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
35.0d
Scheduled
49.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/2025 Cever sent reminder email to Laura Williams <Laura.Williams3@jefferson.edu>

08/27/2025 Cever received email from Laura Williams <Laura.Williams3@jefferson.edu> confirming fSe onsite for Nov 6th at 1

08/26/2025 Cever sent email to laura.williams3@jefferson.edu offering dates for service.

08/26/2025 Cever recieved email from Melina Tyminski <Melina.Tyminski@jefferson.edu> the correct poc for this devcie is laura.williams3@jefferson.edu

08/15/2025 Cever sent email to melina.tyminski@jefferson.edu with updated fse available dates

08/05/2025 Cever sent email to melina.tyminski@jefferson.edu offering dates for Nov

PM's

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
IntraSight Mobile - SN 100894 - IP 109513678
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01291014
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 35.0 business days
👷
▶
3 Technician Assigned Aug 27, 3:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-06T18:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 48d 8h
🚨 50.0 business days
⏱️
3x Labor Added Nov 6, 5:20 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 3, 111
✔️
▶
2 Status: Completed Nov 6, 5:53 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jason Yenser
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Nov 7, 11:01 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 10m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
📨
Status: Invoice Pending by Timothy Amburgey Nov 14, 2:39 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 22h 5m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:50 PM
Invoice Number: SM-246710

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 49.6 business days (threshold: 2.0 business days)
Exceeded by 47.6 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Nov 6, 1:00 PM
Created
Jul 10, 12:01 AM
Invoice #
SM-246710

Work Details (4)

Name Type Status Qty Amount Date
WL-02998906 Labor Open 1.5 $150.00 Nov 6, 5:20 PM
WL-02998907 Labor Open 3 $155.00 Nov 6, 5:20 PM
WL-02998908 Travel Open 111 $0.00 Nov 6, 5:20 PM
WL-02999699 Labor Open 0.016666666666667 $38.00 Nov 7, 11:01 AM

Details