Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291018 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Temple University HospitalMember of Temple Univ Health Sys — 3401 N Broad St, Philadelphia PA, 19140

Jul 10, 2025 → Feb 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 145 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸145d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Feb 10, 2026
145 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Jul 10, 2025 Completed: Feb 11, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Feb 10 Ready for Release ⏸ Paused 145 —
Feb 10 → Feb 11 Assigned ▶ Running 1 1
Dispatch 0.8d
Holding 146.0d (excluded)
Coordinators 2.0d
Billing 1.9d
✗ SLA Missed
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
146.0 days
Coordinators
2.0 days
Over SLA
Billing
1.9 days
Over SLA
Created: Jul 10, 2025 Due: Jan 30, 2026 Completed: Feb 11, 2026 (11 days late)
📅
147.0 days Total Age
⏱️
146.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 238 days old
🚨
Primary Delay 146.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
146.0d
Assigned
2.0d / 0.5d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 RFosbury signed EL attached

02/09/2026 RFosbury - Sent Reese, 'Hoffman, Reese' <Reese.Hoffman@tuhs.temple.edu> F/U email asking for signature on EL.

01/23/2026 RFosubry Reese said they do not have SN and do not know site number. Sent EL.

1/05/2026 RFosbury sent FU to Reese to confirm site number.

12/26/2025 Mklose sent email to Reese with Philips site number 93277228

12/22/2025 Mklose emailed Reese and David copy of email from last PM, and picture of device.

12/19/2025 Mklose called 215-936-4079; spoke to David. he explained he did not know what the device was. I explained what it was and he said "we do not have anything like that here" I told him I would send an email stating they did not have it, and for him to reply all confirming he does not have device ** Found last year emails, will send follow up to Reese and David on Monday and attach last years emails**

12/10/2025 RFosbury - Sent FU email to david.cridland@tuhs.temple.edu

11/20/2025 RFosbury - Called David Cridland at (215) 936-4079. Asked to send FU email to david.cridland@tuhs.temple.edu

🔧 Work Performed
Exception Letter
⚠️ Problem Description
IntraSight - SN 2879 - IP 93277228
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01291018
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 146.0 business days
👷
▶
2 Technician Assigned Feb 10, 9:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Ready for Release
To: Assigned
Duration in Previous: 215d 3h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 11, 11:29 AM
Labor Added → Status: Completed
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 2h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 11:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 13, 1:30 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254004

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Jul 10, 12:01 AM
Invoice #
SM-254004

Work Details (1)

Name Type Status Qty Amount Date
WL-03100839 Labor Open 0.016666666666667 $38.00 Feb 11, 11:29 AM

Details