Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291020 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 ARMC City Campus — 1925 Pacific Ave, Atlantic City NJ, 08401

Jul 10, 2025 → Nov 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (30 biz days early)
Active: 44 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Sep 10, 2025
43 business days (not counted)
44d
▶ Clock Running
Status: Scheduled
Sep 10 → Nov 13, 2025
44 business days (counted)
Running total: 44 of ? biz days used
Created: Jul 10, 2025 Completed: Nov 13, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Sep 10 Ready for Release ⏸ Paused 43 —
Sep 10 → Nov 13 Scheduled ▶ Running 44 44
Dispatch 0.8d
Holding 44.0d (excluded)
Coordinators 43.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
44.0 days
Coordinators
43.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jul 10, 2025 Due: Dec 30, 2025 Completed: Nov 13, 2025 (47 days early)
📅
87.1 days Total Age
⏱️
44.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
42.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 238 days old
🚨
Primary Delay 44.0 days stuck in "Ready for Release"
⏱️
Total Delay 42.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
44.0d
Scheduled
43.9d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/10/2025 Cever received email from Anthony, Amber <AANTHONY@atlanticare.org> confirming Nov 12th at 8 a.m.

09/10/2025 Cever sent email Spoltore, Grant <GRSPOLTORE@atlanticare.org> and Anthony, Amber <aanthony@atlanticare.org> for their Nov and Dec PM's

08/28/2025 Cever escalated for better contact or help scheduling

08/13/2025 Cever called (609) 576-1034 and LVM trying to confirm devcie and poc. 

08/04/2025 Cever sent email to Kind, Tiffany <TKind@atlanticare.org>

Muhlbaier, Christina <CMuhlbaier@atlanticare.org> copied in GRSPOLTORE@atlanticare.org <grspoltore@atlanticare.org> and becostantini@atlanticare.org and Anthony, Amber <aanthony@atlanticare.org>

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Core Mobile Imaging System 120V - SN 2164 - IP 87598520
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01291020
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 44.0 business days
👷
▶
3 Technician Assigned Sep 10, 1:21 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 62d 6h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-12T13:00:00.000+0000
🚨 44.0 business days
⏱️
5x Labor Added Nov 12, 1:35 PM
Type: Labor, Travel
Status: Open
Qty: 3.5, 2, 129, 135
💵
Expenses Added Nov 12, 2:26 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Jason Yenser Nov 12, 7:52 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 63d 7h, 0m
⏱️
▶
2 Labor Added Nov 13, 9:02 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 14m
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 27m
📨
Status: Invoice Pending by Timothy Amburgey Nov 14, 2:39 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 22h 5m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:50 PM
Invoice Number: SM-246711

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 43.9 business days (threshold: 2.0 business days)
Exceeded by 41.9 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Nov 12, 8:00 AM
Created
Jul 10, 12:01 AM
Invoice #
SM-246711

Work Details (7)

Name Type Status Qty Amount Date
WL-03004647 Labor Open 3.5 $0.00 Nov 12, 1:35 PM
WL-03004648 Labor Open 2 $150.00 Nov 12, 1:35 PM
WL-03004649 Labor Open 3.5 $155.00 Nov 12, 1:35 PM
WL-03004650 Travel Open 129 $0.00 Nov 12, 1:35 PM
WL-03004651 Travel Open 135 $0.00 Nov 12, 1:35 PM
WL-03004777 Expenses Open 1 $0.00 Nov 12, 2:26 PM
WL-03005777 Labor Open 0.016666666666667 $38.00 Nov 13, 9:02 AM

Details