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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291022 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Atlantic Medical Imaging Toms River — Route 37 W 864, Toms River NJ, 08755-5033

Jul 10, 2025 → Oct 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (34 biz days early)
Active: 57 biz days
Paused: 5 biz days
🕐 Clock stopped: Completed (Oct 7, 2025)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Jul 17, 2025
5 business days (not counted)
57d
▶ Clock Running
Status: Scheduled
Jul 17 → Oct 7, 2025
57 business days (counted)
Running total: 57 of ? biz days used
Created: Jul 10, 2025 Completed: Oct 7, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Jul 17 Ready for Release ⏸ Paused 5 —
Jul 17 → Oct 7 Scheduled ▶ Running 57 57
Dispatch 0.8d
Holding 6.0d (excluded)
Coordinators 58.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
6.0 days
Coordinators
58.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jul 10, 2025 Due: Nov 30, 2025 Completed: Oct 7, 2025 (54 days early)
📅
63.0 days Total Age
⏱️
58.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
59.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 238 days old
🚨
Primary Delay 58.0 days stuck in "Scheduled"
⏱️
Total Delay 59.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
6.0d
Scheduled
58.0d / 2.0d SLA
Closed
4.1d / 1.0d SLA
WO Correction Needed
0.0d
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/17/2025 Cever received email from Victoria Johnson <vjohnson@aminj.com> confirming device and poc as her asked for service anytime on a Tuesday. Replied confirming FSe onsite for Oct 7th at 9 a.m.

07/17/2025 Cever sent email to vjohnson@aminj.com trying to scheudle for Oct 21st at 12 p.m. 

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Core M2 Imaging System - SN 1630 - IP 71444428
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01291022
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Jul 17, 12:12 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 7d 5h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-07T13:00:00.000+0000
🚨 58.0 business days
⏱️
4x Labor Added Oct 7, 10:17 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1, 122, 30
✔️
Status: Completed by Jason Yenser Oct 7, 7:21 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 82d 7h, 0m
⏳ 4.6 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 14, 8:59 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 6d 13h
⏱️
▶
2 Labor Added Oct 14, 9:05 AM
Labor Added → Status: Closed
🏁
Status: Closed by Jason Yenser
From: WO Correction Needed
To: Closed
Duration in Previous: 8m
⏱️
▶
2 Labor Added Oct 14, 9:25 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
📨
Status: Invoice Pending by Timothy Amburgey Oct 17, 9:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 16h 33m, 0m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:34 AM
Invoice Number: SM-244029

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 58.0 business days (threshold: 2.0 business days)
Exceeded by 56.0 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 7, 9:00 AM
Created
Jul 10, 12:01 AM
Invoice #
SM-244029

Work Details (6)

Name Type Status Qty Amount Date
WL-02961867 Labor Open 2.5 $0.00 Oct 7, 10:17 AM
WL-02961868 Labor Open 1 $150.00 Oct 7, 10:17 AM
WL-02961869 Travel Open 122 $0.00 Oct 7, 10:17 AM
WL-02961870 Travel Open 30 $0.00 Oct 7, 10:17 AM
WL-02969551 Labor Open 1 $155.00 Oct 14, 9:05 AM
WL-02969578 Labor Open 0.016666666666667 $38.00 Oct 14, 9:25 AM

Details