Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291026 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Main Line Health Bryn Mawr Hospital — 130 S Bryn Mawr Ave, Bryn Mawr PA, 19010

Jul 10, 2025 → Nov 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (16 biz days early)
Active: 14 biz days
Paused: 66 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Oct 14, 2025
66 business days (not counted)
14d
▶ Clock Running
Status: Scheduled
Oct 14 → Nov 3, 2025
14 business days (counted)
Running total: 14 of ? biz days used
Created: Jul 10, 2025 Completed: Nov 3, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Oct 14 Ready for Release ⏸ Paused 66 —
Oct 14 → Nov 3 Scheduled ▶ Running 14 14
Dispatch 0.8d
Holding 67.0d (excluded)
Coordinators 14.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
67.0 days
Coordinators
14.6 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jul 10, 2025 Due: Nov 30, 2025 Completed: Nov 3, 2025 (27 days early)
📅
81.0 days Total Age
⏱️
67.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
14.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 29, 2025
Visit 2 Oct 31, 2025

AI Analysis

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Completed with significant delays
Invoiced • 238 days old
🚨
Primary Delay 67.0 days stuck in "Ready for Release"
⏱️
Total Delay 14.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
67.0d
Scheduled
14.6d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/14/2025 Cever received email from mcfarlands@mlhs.org confirming FSE onsite for Oct 29th after 5


10/14/2025 Cever called 6103220389 and LVM trying to confirm FSE onsite for Oct 29th. sent email to McFarland, Shannon A <McFarlandS@MLHS.ORG> as well 

10/08/2025 Cever working with Fady on a resource to complete this work

09/30/2025 Cever working with Fady on a resource to complete this work

09/12/2025 Cever per Fady working with site to provide a date/resource

08/28/2025 Cever per Fady working with site to provide a date/resource

08/13/2025 Cever per Fady working with site to provide a date/resource

07/20/2025 Cever received email from McFarland, Shannon A <McFarlandS@MLHS.ORG> confirming devcie and asking for after 5 p.m. responded adding Fady to provide resource

07/15/2025 Cever sent email to mcfarlands@mlhs.org with updated FSE available dates

07/10/2025 Cever sent email to mcfarlands@mlhs.org trying to lock in for FSE for October 20th starting at 7:30 a.m. 

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
IntraSight - SN 4000 - IP 96403980
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01291026
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 67.0 business days
👷
▶
3 Technician Assigned Oct 14, 2:50 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-29T21:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 96d 8h
⚠️ 8.0 business days
💵
Expenses Added Oct 23, 4:00 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 8.0 business days
⏱️
▶
2 4x Labor Added Nov 3, 9:13 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 19d 19h, 0m
⏳ 2.0 business days
⏱️
Labor Added Nov 4, 2:57 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 4, 3:05 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 5h
💵
Expenses Added Nov 5, 12:47 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 1h
📨
Status: Invoice Pending by Timothy Amburgey Nov 7, 1:19 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 21h 5m, 0m
⚠️ 5.0 business days
🧾
Invoice Created Nov 14, 2:53 PM
Invoice Number: SM-246029

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 14.6 business days (threshold: 2.0 business days)
Exceeded by 12.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Oct 29, 5:00 PM
Created
Jul 10, 12:01 AM
Invoice #
SM-246029

Work Details (7)

Name Type Status Qty Amount Date
WL-02981806 Expenses Open 1 $0.00 Oct 23, 4:00 PM
WL-02993684 Labor Open 3 $155.00 Nov 3, 9:13 AM
WL-02993685 Labor Open 2 $150.00 Nov 3, 9:13 AM
WL-02993686 Labor Open 0.25 $0.00 Nov 3, 9:13 AM
WL-02993687 Travel Open 139 $0.00 Nov 3, 9:13 AM
WL-02995844 Labor Open 0.016666666666667 $38.00 Nov 4, 2:57 PM
WL-02997069 Expenses Open 1 $0.00 Nov 5, 12:47 PM

Details