Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291031 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cape Regional Medical Center — 2 Stone Harbor Blvd, Cape May Court House NJ, 08210

Jul 10, 2025 → Nov 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (37 biz days early)
Active: 32 biz days
Paused: 48 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Sep 17, 2025
48 business days (not counted)
32d
▶ Clock Running
Status: Scheduled
Sep 17 → Nov 3, 2025
32 business days (counted)
Running total: 32 of ? biz days used
Created: Jul 10, 2025 Completed: Nov 3, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Sep 17 Ready for Release ⏸ Paused 48 —
Sep 17 → Nov 3 Scheduled ▶ Running 32 32
Dispatch 0.8d
Holding 49.0d (excluded)
Coordinators 32.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
49.0 days
Coordinators
32.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jul 10, 2025 Due: Dec 30, 2025 Completed: Nov 3, 2025 (57 days early)
📅
81.0 days Total Age
⏱️
49.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
32.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 238 days old
🚨
Primary Delay 49.0 days stuck in "Ready for Release"
⏱️
Total Delay 32.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
49.0d
Scheduled
32.9d / 2.0d SLA
Closed
2.2d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27/2025 Cever sent reminder email to babore-andrea@cooperhealth.edu

09/17/2025 Cever received email from babore-andrea@cooperhealth.edu confirming FSE onsite for Nov 3rd

09/16/2025 Cever received email from babore-andrea@cooperhealth.edu asking for a Monday replied advising FSE onsite for Nov 3rd. asking poc to confirm

09/12/2025 Cever called 6094632951 Andrey is not in today but is confirmed as the correct poc sending another email to babore-andrea@cooperhealth.edu with updated available schedule dates

08/26/2025 Cever email was incorrect updated email to babore-andrea@cooperhealth.edu

08/14/2025 Cever sent email to andrea@cooperhealth.edu with updated available dates

08/05/2025 Cever sent email to andrea@cooperhealth.edu offering dates for Nov PM's

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
IntraSight Mobile - SN 100919 - IP 101117950
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01291031
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 49.0 business days
👷
▶
3 Technician Assigned Sep 17, 12:47 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 69d 6h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-03T14:00:00.000+0000
🚨 33.0 business days
⏱️
5x Labor Added Nov 3, 4:41 PM
Type: Labor, Travel
Status: Open
Qty: 3.5, 1.5, 140, 162
✔️
Status: Completed by Jason Yenser Nov 3, 5:00 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 47d 5h, 0m
⏳ 2.9 business days
⏱️
Labor Added Nov 5, 9:01 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 5, 9:06 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 16h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
📨
Status: Invoice Pending by Timothy Amburgey Nov 7, 1:20 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 21h 6m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:33 PM
Invoice Number: SM-246030

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 32.9 business days (threshold: 2.0 business days)
Exceeded by 30.9 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Nov 3, 9:00 AM
Created
Jul 10, 12:01 AM
Invoice #
SM-246030

Work Details (6)

Name Type Status Qty Amount Date
WL-02994465 Labor Open 3.5 $0.00 Nov 3, 4:41 PM
WL-02994466 Labor Open 1.5 $150.00 Nov 3, 4:41 PM
WL-02994467 Labor Open 3.5 $155.00 Nov 3, 4:41 PM
WL-02994468 Travel Open 140 $0.00 Nov 3, 4:41 PM
WL-02994469 Travel Open 162 $0.00 Nov 3, 4:41 PM
WL-02996743 Labor Open 0.016666666666667 $38.00 Nov 5, 9:01 AM

Details