Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291034 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 AtlantiCare Regional Medical Center — 65 W Jimmie Leeds Rd, Pomona NJ, 08240

Jul 10, 2025 → Nov 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (35 biz days early)
Active: 38 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Sep 11, 2025
44 business days (not counted)
38d
▶ Clock Running
Status: Scheduled
Sep 11 → Nov 5, 2025
38 business days (counted)
Running total: 38 of ? biz days used
Created: Jul 10, 2025 Completed: Nov 5, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Sep 11 Ready for Release ⏸ Paused 44 —
Sep 11 → Nov 5 Scheduled ▶ Running 38 38
Dispatch 0.8d
Holding 45.0d (excluded)
Coordinators 38.1d
Billing 1.3d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
45.0 days
Coordinators
38.1 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jul 10, 2025 Due: Dec 30, 2025 Completed: Nov 5, 2025 (55 days early)
📅
82.1 days Total Age
⏱️
45.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
36.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 238 days old
🚨
Primary Delay 45.0 days stuck in "Ready for Release"
⏱️
Total Delay 36.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
45.0d
Scheduled
38.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/26/2025 Cever sent reminder email to jlane@atlanticare.org

09/11/2025 RFosbury - Received email from jlane@atlanticare.org confirming FSE onsite for Nov 4th at 1 p.m.  


09/10/2025 Cever sent email Spoltore, Grant <GRSPOLTORE@atlanticare.org> and Anthony, Amber <aanthony@atlanticare.org> for their Nov and Dec PM's

08/28/2025 Cever escalated for better contact or help scheduling

08/22/2025 Cever called (609) 576-1034 and LVM trying to confirm schedule dates. POC is Grant Stoltore for the Aug and 3 of the Nov devices and Amber Anthony for the Nov mobile device

08/13/2025 Cever called (609) 576-1034 and LVM trying to confirm devcie and poc. 

08/04/2025 Cever sent email to Kind, Tiffany <TKind@atlanticare.org>

Muhlbaier, Christina <CMuhlbaier@atlanticare.org> copied in GRSPOLTORE@atlanticare.org <grspoltore@atlanticare.org> and becostantini@atlanticare.org and Anthony, Amber <aanthony@atlanticare.org>

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
SyncVision - SN 2195 - IP 86789718
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01291034
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 45.0 business days
👷
▶
3 Technician Assigned Sep 11, 12:27 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-04T18:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 63d 6h
🚨 38.0 business days
⏱️
2x Labor Added Nov 4, 2:38 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 126
⏱️
Labor Added Nov 4, 6:53 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Jason Yenser Nov 4, 8:04 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 54d 8h, 0m
⏱️
Labor Added Nov 5, 9:53 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 5, 9:59 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 53m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
📨
Status: Invoice Pending by Timothy Amburgey Nov 7, 1:21 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 21h 7m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:33 PM
Invoice Number: SM-246032

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 38.1 business days (threshold: 2.0 business days)
Exceeded by 36.1 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Nov 4, 1:00 PM
Created
Jul 10, 12:01 AM
Invoice #
SM-246032

Work Details (4)

Name Type Status Qty Amount Date
WL-02995807 Labor Open 1.5 $150.00 Nov 4, 2:38 PM
WL-02995808 Travel Open 126 $0.00 Nov 4, 2:38 PM
WL-02996311 Labor Open 1.5 $155.00 Nov 4, 6:53 PM
WL-02996830 Labor Open 0.016666666666667 $38.00 Nov 5, 9:53 AM

Details