Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291035 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 AtlantiCare Regional Medical Center — 65 W Jimmie Leeds Rd, Pomona NJ, 08240

Jul 10, 2025 → Jan 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (7 biz days early)
Active: 87 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Jan 21, 2026)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Sep 11, 2025
44 business days (not counted)
87d
▶ Clock Running
Status: Scheduled
Sep 11 → Jan 21, 2026
87 business days (counted)
Running total: 87 of ? biz days used
Created: Jul 10, 2025 Completed: Jan 21, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Sep 11 Ready for Release ⏸ Paused 44 —
Sep 11 → Jan 21 Scheduled ▶ Running 87 87
Dispatch 0.8d
Holding 45.0d (excluded)
Coordinators 87.2d
Billing 1.3d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
45.0 days
Coordinators
87.2 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jul 10, 2025 Due: Jan 30, 2026 Completed: Jan 21, 2026 (9 days early)
📅
131.3 days Total Age
⏱️
87.2d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
86.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 238 days old
🚨
Primary Delay 87.2 days stuck in "Scheduled"
⏱️
Total Delay 86.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
45.0d
Scheduled
87.2d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 Cever sent email to jlane@atlanticare.org advising needing to reschedule updating to Dec 30th at 1:30 for now.

09/11/2025 RFosbury - Received email from jlane@atlanticare.org confirming FSE onsite for Dec 23rd at 9 a.m.  

09/10/2025 Cever sent email Spoltore, Grant <GRSPOLTORE@atlanticare.org> and Anthony, Amber <aanthony@atlanticare.org> for their Nov and Dec PM's

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
IntraSight - SN 2052 - IP 83718688
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01291035
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 45.0 business days
👷
▶
3 Technician Assigned Sep 11, 12:35 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-23T14:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 63d 6h
🚨 70.0 business days
📅
Dispatch Scheduled by Cristina Everetts Dec 23, 7:54 AM
Scheduled For: 2025-12-30T18:30:00.000+0000
📅
Dispatch Scheduled by Cristina Everetts Dec 23, 9:08 AM
Scheduled For: 2026-01-20T18:30:00.000+0000
🚨 18.0 business days
⏱️
5x Labor Added Jan 20, 2:10 PM
Type: Labor, Travel
Status: Open
Qty: 3.5, 1.5, 0.5, 123, 34
✔️
Status: Completed by Jason Yenser Jan 20, 9:19 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 131d 9h, 0m
⏳ 2.3 business days
⏱️
Labor Added Jan 22, 1:14 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 1:21 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 16h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 11m
📨
Status: Invoice Pending by Timothy Amburgey Jan 23, 3:14 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 22h 41m, 0m
⏳ 1.0 business days
🧾
Invoice Created Jan 25, 6:12 PM
Invoice Number: SM-252127

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 87.2 business days (threshold: 2.0 business days)
Exceeded by 85.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jan 20, 1:30 PM
Created
Jul 10, 12:01 AM
Invoice #
SM-252127

Work Details (6)

Name Type Status Qty Amount Date
WL-03071864 Labor Open 3.5 $0.00 Jan 20, 2:10 PM
WL-03071865 Labor Open 1.5 $150.00 Jan 20, 2:10 PM
WL-03071866 Labor Open 0.5 $155.00 Jan 20, 2:10 PM
WL-03071867 Travel Open 123 $0.00 Jan 20, 2:10 PM
WL-03071868 Travel Open 34 $0.00 Jan 20, 2:10 PM
WL-03075044 Labor Open 0.016666666666667 $38.00 Jan 22, 1:14 PM

Details