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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291038 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 AtlantiCare Regional Medical Center — 65 W Jimmie Leeds Rd, Pomona NJ, 08240

Jul 10, 2025 → Nov 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (22 biz days early)
Active: 51 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Sep 11, 2025
44 business days (not counted)
51d
▶ Clock Running
Status: Scheduled
Sep 11 → Nov 25, 2025
51 business days (counted)
Running total: 51 of ? biz days used
Created: Jul 10, 2025 Completed: Nov 25, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Sep 11 Ready for Release ⏸ Paused 44 —
Sep 11 → Nov 25 Scheduled ▶ Running 51 51
Dispatch 0.8d
Holding 45.0d (excluded)
Coordinators 51.9d
Billing 1.5d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
45.0 days
Coordinators
51.9 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jul 10, 2025 Due: Dec 30, 2025 Completed: Nov 25, 2025 (35 days early)
📅
96.0 days Total Age
⏱️
51.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
50.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 238 days old
🚨
Primary Delay 51.9 days stuck in "Scheduled"
⏱️
Total Delay 50.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
45.0d
Scheduled
51.9d / 2.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/11/2025 RFosbury - Received email from jlane@atlanticare.org confirming FSE onsite for Nov 25th at 10 a.m.  


09/10/2025 Cever sent email Spoltore, Grant <GRSPOLTORE@atlanticare.org> and Anthony, Amber <aanthony@atlanticare.org> for their Nov and Dec PM's

08/28/2025 Cever escalated for better contact or help scheduling

08/22/2025 Cever called (609) 576-1034 and LVM trying to confirm schedule dates. POC is Grant Stoltore for the Aug and 3 of the Nov devices and Amber Anthony for the Nov mobile device

08/13/2025 Cever called (609) 576-1034 and LVM trying to confirm devcie and poc. 

08/04/2025 Cever sent email to Kind, Tiffany <TKind@atlanticare.org>

Muhlbaier, Christina <CMuhlbaier@atlanticare.org> copied in GRSPOLTORE@atlanticare.org <grspoltore@atlanticare.org> and becostantini@atlanticare.org and Anthony, Amber <aanthony@atlanticare.org>

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
IntraSight Mobile - SN 102837 - IP 108972598
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01291038
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 45.0 business days
👷
▶
3 Technician Assigned Sep 11, 12:32 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 63d 6h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-25T15:00:00.000+0000
🚨 52.0 business days
⏱️
5x Labor Added Nov 25, 5:28 PM
Type: Labor, Travel
Status: Open
Qty: 3.5, 1.5, 124, 126
✔️
Status: Completed by Jason Yenser Nov 25, 5:50 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 75d 6h, 0m
⏱️
▶
2 Labor Added Nov 26, 9:03 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 15m
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 54m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 8:53 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4d 17h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:38 PM
Invoice Number: 247818

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 51.9 business days (threshold: 2.0 business days)
Exceeded by 49.9 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Nov 25, 10:00 AM
Created
Jul 10, 12:01 AM
Invoice #
247818

Work Details (6)

Name Type Status Qty Amount Date
WL-03020100 Labor Open 3.5 $0.00 Nov 25, 5:28 PM
WL-03020101 Labor Open 1.5 $150.00 Nov 25, 5:28 PM
WL-03020102 Labor Open 3.5 $155.00 Nov 25, 5:28 PM
WL-03020103 Travel Open 124 $0.00 Nov 25, 5:28 PM
WL-03020104 Travel Open 126 $0.00 Nov 25, 5:28 PM
WL-03020626 Labor Open 0.016666666666667 $38.00 Nov 26, 9:03 AM

Details