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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291527 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St. Agnes Medical Center — 1303 E. Herndon, Fresno CA, 93720

Jul 11, 2025 → Sep 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (40 biz days late)
Active: 54 biz days
🕐 Clock stopped: Completed (Sep 28, 2025)
▶ Clock Running
Status: Created
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
32d
▶ Clock Running
Status: Ready for Scheduling
Jul 11 → Aug 26, 2025
32 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 26 → Aug 27, 2025
1 business day (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 27 → Sep 2, 2025
3 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 3, 2025
1 business day (counted)
Running total: 37 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 28, 2025
17 business days (counted)
Running total: 54 of ? biz days used
Created: Jul 11, 2025 Completed: Sep 28, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jul 11 → Jul 11 Created ▶ Running 0 0
Jul 11 → Jul 11 Scheduled ▶ Running 0 0
Jul 11 → Aug 26 Ready for Scheduling ▶ Running 32 32
Aug 26 → Aug 27 Scheduled ▶ Running 1 33
Aug 27 → Aug 27 Ready for Scheduling ▶ Running 0 33
Aug 27 → Sep 2 Scheduled ▶ Running 3 36
Sep 2 → Sep 3 Ready for Scheduling ▶ Running 1 37
Sep 3 → Sep 28 Scheduled ▶ Running 17 54
Coordinators 56.1d
Billing 2.1d
✗ SLA Missed
Coordinators
56.1 days
Over SLA
Billing
2.1 days
Over SLA
Created: Jul 11, 2025 Due: Dec 31, 2025 Completed: Sep 26, 2025 (96 days early)
📅
54.4 days Total Age
⏱️
32.4d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
52.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Sep 22, 2025
Visit 2 Sep 23, 2025
Visit 3 Sep 24, 2025
Visit 4 Sep 25, 2025
Visit 5 Sep 26, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 236 days old
🚨
Primary Delay 32.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 52.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
34.5d / 1.0d SLA
Scheduled
21.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/11/2025 1620 LM w/Krystin re compliance; LM w/CW, GS, MF; MF decline; 7/16/2025 1456 CM LM w/Krystin re NAR; 8/26/2025 NNL ; 1447 Julian req. DR T-Th 1100-1900; 8/27/2025 0858 DR avail T-F; 1348 LM w/Krystin re cnfm; 1422 Julian cnfm - added F 0700-1100 ; 1500 ack cnfm; LM w/DR; 1504 DR ack cnfm

Timeline

📋
▶
2 Work Order Created Jul 11, 4:36 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 32.9 business days
📅
▶
2 Dispatch Scheduled Aug 26, 3:57 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 45d 23h
📅
Status: Ready for Scheduling by Caitlin Mcgee Aug 26, 9:44 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 5h 46m
👷
▶
2 Technician Assigned Aug 27, 4:25 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 18h 40m
⏳ 3.9 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Sep 2, 7:03 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 6d 2h
🗓️
Status: Scheduled by Caitlin Mcgee Sep 3, 5:07 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22h 3m
🚨 15.9 business days
⏱️
Labor Added Sep 24, 3:15 PM
Type: Labor
Status: Open
Qty: 3
⏱️
Labor Added Sep 24, 3:32 PM
Type: Labor
Status: Open
Qty: 3
💵
▶
2 Expenses Added Sep 24, 4:28 PM
Expenses Added → 7x Expenses Added
💵
7x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Sep 24, 4:38 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Sep 24, 4:45 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
⏱️
▶
2 Labor Added Sep 24, 4:50 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Sep 24, 5:02 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.9 business days
⏱️
▶
3 2x Labor Added Sep 27, 2:12 AM
2x Labor Added → Labor Added → 2x Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 5
⏱️
▶
4 2x Labor Added Sep 27, 2:19 AM
2x Labor Added → 3x Expenses Added → 3x Expenses Added → 2x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Sep 27, 9:55 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Sep 27, 10:35 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Diane Rovatsos Sep 28, 6:16 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 24d 13h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Oct 2, 2:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 8h
📨
Status: Invoice Pending by Timothy Amburgey Oct 3, 8:53 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 21m
💰
Status: Invoiced by Timothy Amburgey Oct 3, 12:32 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 39m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:14 PM
Invoice Number: SM-242863

Bottlenecks

Ready for Scheduling
Duration: 32.4 business days (threshold: 1.0 business days)
Exceeded by 31.4 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Scheduled
Duration: 17.4 business days (threshold: 2.0 business days)
Exceeded by 15.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Sep 23, 12:00 PM
Created
Jul 11, 4:36 PM
Invoice #
SM-242863

Work Details (35)

Name Type Status Qty Amount Date
WL-02947694 Labor Open 3 $950.00 Sep 24, 3:15 PM
WL-02947746 Labor Open 3 $950.00 Sep 24, 3:32 PM
WL-02947849 Expenses Open 1 $151.09 Sep 24, 4:28 PM
WL-02947858 Expenses Open 1 $173.28 Sep 24, 4:31 PM
WL-02947856 Expenses Open 1 $293.55 Sep 24, 4:31 PM
WL-02947857 Expenses Open 1 $207.48 Sep 24, 4:31 PM
WL-02947859 Expenses Open 1 $173.28 Sep 24, 4:31 PM
WL-02947860 Expenses Open 1 $52.00 Sep 24, 4:32 PM
WL-02947862 Expenses Open 1 $52.00 Sep 24, 4:32 PM
WL-02947861 Expenses Open 1 $52.00 Sep 24, 4:32 PM
WL-02947891 Labor Open 0.5 $20.00 Sep 24, 4:38 PM
WL-02947899 Labor Open 5 $76.00 Sep 24, 4:45 PM
WL-02947919 Labor Open 0.75 $30.00 Sep 24, 4:49 PM
WL-02947920 Labor Open 0.5 $20.00 Sep 24, 4:50 PM
WL-02947923 Labor Open 1 $0.00 Sep 24, 4:52 PM
WL-02947924 Labor Open 12.5 $500.00 Sep 24, 5:02 PM
WL-02947927 Expenses Open 1 $4.00 Sep 24, 5:03 PM
WL-02951895 Labor Open 4 $950.00 Sep 27, 2:12 AM
WL-02951894 Labor Open 3 $950.00 Sep 27, 2:12 AM
WL-02951903 Labor Open 0.5 $20.00 Sep 27, 2:13 AM
WL-02951922 Labor Open 5 $76.00 Sep 27, 2:16 AM
WL-02951921 Labor Open 5 $76.00 Sep 27, 2:16 AM
WL-02951927 Labor Open 12 $480.00 Sep 27, 2:19 AM
WL-02951928 Labor Open 0.5 $20.00 Sep 27, 2:19 AM
WL-02951929 Expenses Open 1 $4.00 Sep 27, 2:20 AM
WL-02951930 Expenses Open 1 $4.00 Sep 27, 2:20 AM
WL-02951931 Expenses Open 1 $99.85 Sep 27, 2:21 AM
WL-02951932 Expenses Open 1 $52.00 Sep 27, 2:21 AM
WL-02951933 Expenses Open 1 $52.00 Sep 27, 2:21 AM
WL-02951934 Expenses Open 1 $170.46 Sep 27, 2:22 AM
WL-02951936 Expenses Open 1 $186.66 Sep 27, 2:22 AM
WL-02951935 Expenses Open 1 $17.71 Sep 27, 2:22 AM
WL-02952102 Expenses Open 1 $3.30 Sep 27, 9:55 PM
WL-02952109 Labor Open 0.5 $20.00 Sep 27, 10:35 PM
WL-02952110 Labor Open 0.5 $20.00 Sep 27, 10:36 PM

Details