Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291570 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 AdventHealth Ocala — 1500 SW 1st Ave, Ocala FL, 34471

Jul 14, 2025 → Oct 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (63 biz days early)
Active: 30 biz days
Paused: 23 biz days
🕐 Clock stopped: Tech Off Site (Sep 27, 2025)
▶ Clock Running
Status: Created
Jul 14 → Jul 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Jul 14 → Aug 1, 2025
14 business days (not counted)
21d
▶ Clock Running
Status: Scheduled
Aug 1 → Sep 2, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 21 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Sep 2 → Sep 10, 2025
6 business days (not counted)
8d
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 22, 2025
8 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Sep 22 → Sep 23, 2025
1 business day (counted)
Running total: 30 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 23 → Sep 26, 2025
3 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 26 → Sep 27, 2025
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 27 → Sep 27, 2025
0 business days (counted)
Running total: 30 of ? biz days used
Created: Jul 14, 2025 Tech Off Site: Sep 27, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jul 14 → Jul 14 Created ▶ Running 0 0
Jul 14 → Aug 1 Ready for Release ⏸ Paused 14
Aug 1 → Sep 2 Scheduled ▶ Running 21 21
Sep 2 → Sep 2 Entered ▶ Running 0 21
Sep 2 → Sep 10 Ready for Release ⏸ Paused 6
Sep 10 → Sep 22 Scheduled ▶ Running 8 29
Sep 22 → Sep 23 Entered ▶ Running 1 30
Sep 23 → Sep 26 Ready for Release ⏸ Paused 3
Sep 26 → Sep 26 Assigned ▶ Running 0 30
Sep 26 → Sep 27 Scheduled ▶ Running 0 30
Sep 27 → Sep 27 Tech On Site ▶ Running 0 30
Dispatch 2.0d
Holding 25.9d (excluded)
Coordinators 31.4d
Field Work 5.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
25.9 days
Coordinators
31.4 days
Over SLA
Field Work
5.0 days
Over SLA
Created: Jul 14, 2025 Due: Dec 31, 2025 Completed: Oct 4, 2025 (88 days early)
📅
59.0 days Total Age
⏱️
22.0d in Scheduled Longest Stage
🔄
13 transitions Status Changes
⚠️
36.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 26, 2025
Visit 2 Oct 4, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 233 days old
🚨
Primary Delay 22.0 days stuck in "Scheduled"
⏱️
Total Delay 36.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
25.9d
Scheduled
31.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
5.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/10/2025 ALuman - dispatch to Fady for part resolution

09/02/2025 ALuman - removed from Jared Heisler's queue per Fady's request. There is still a part on the PWO. Escalated to field via chatter to resolve part on the WO

08/01/2025 ALuman - dispatch to Jared Heisler for aged part consignment

07/16/2025 ALuman - Sent an email to Ruben Hinote with serial number list to see if he can look network wide for the devices and help coordinate the correct POC for scheduling

07/15/2025 ALuman - called Kristi Hack 352-854-2322 ext 1706 to confirm address and schedule. No answer, left VM. VM message stated College of Central FL

07/14/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01250325) -Follow up notes - follow-up on PWO-13151818. Planner please schedule with Kristi Hack phone # 352-854-2322 ext.1706, as device has moved to her location. IP Serial Number 201032268


-Previous notes -

07/09/2025 ALuman - dispatch to Jared Heisler to complete. Deana confirmed via email

07/03/2025 ALuman - called Deana Westphal 352-402-5106 to schedule device. No answer, unable to leave VM. Line kept ringing and hung up on its own. Sent email to deanna.westphal@adventhealth.com

03/20/2025 YEspino Called 352-402-5106 to speak to Deanna to verify the device in question. Was able to speak to Deanna and she was able to confirm the devices in question. Will be sending over a confirmation email to get this site scheduled out.


03/19/2025 YEspino Called 352-351-7200 to verify the devices in question. Asked to be transferred over to the biomed dept, was unable to speak to anybody so i left a message.


03/19/2025 YEspino Called 352-402-5106 to speak to Deanna to verify the device in question. Was unable to speak to her or leave a message.


03/14/2025 YEspino Called 352-351-7200 to verify the devices in question. Asked to be transferred over to the biomed dept but was unable to speak to anybody or leave a message.


03/14/2025 YEspino Called 352-402-5106 to speak to Deanna to verify the devices in question. Was unable to speak to her or leave a message.


03/06/2025 YEspino Called 352-351-7200 to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Greg and he advised that his supervisor Gene is currently not in and asked for me to call back tomorrow.


03/06/2025 YEspino Called 352-402-5106 to speak to Deanna Westphal to verify the 2 V60 Vents in question. Was unable to speak to her or leave a message because the line just rang till the call was dropped.

🔧 Work Performed
DEVICE NOT FOUND
🔍 Technician Findings
DEVICE NOT FOUND
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 14, 9:05 AM
Work Order: WO-01291570
Type: FCO
Priority: PC
Status: Ready for Release by Ashley Luman Jul 14, 9:12 AM
From: Entered
To: Ready for Release
Duration in Previous: 6m
🚨 15.0 business days
👷
4 Technician Assigned Aug 1, 9:02 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-08-09T04:00:00.000+0000, 2025-08-09T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 17d 23h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-08-08T12:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Ashley Luman Aug 18, 11:10 AM
Scheduled For: 2025-08-29T12:00:00.000+0000
🚨 11.0 business days
🆕
2 Status: Entered Sep 2, 12:50 PM
Status: Entered → Status: Ready for Release
Status: Ready for Release by Ashley Luman
From: Entered
To: Ready for Release
Duration in Previous: 1m
⚠️ 7.0 business days
📅
4 Dispatch Scheduled Sep 10, 8:15 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Fady Messak
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 7d 19h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-09-19T12:00:00.000+0000
⚠️ 9.0 business days
🆕
Status: Entered by Fady Messak Sep 22, 7:54 AM
From: Scheduled
To: Entered
Duration in Previous: 11d 23h
2.0 business days
Status: Ready for Release by Ashley Luman Sep 23, 10:23 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 2h
4.0 business days
👷
3 Status: Assigned Sep 26, 5:11 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Konstantin Barskiy
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-26T12:00:00.000+0000
🔧
2 Status: Tech On Site Sep 26, 8:24 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🚗
2 Status: Tech Off Site Sep 26, 8:37 PM
Status: Tech Off Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Konstantin Barsky Sep 27, 10:13 AM
From: Tech Off Site
To: Completed
Duration in Previous: 13h 36m
⚠️ 5.0 business days
⏱️
2 Labor Added Oct 4, 7:30 PM
Labor Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 7d 9h
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 13, 1:16 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 8d 17h, 0m
⚠️ 9.0 business days
🧾
Invoice Created Oct 24, 5:55 PM
Invoice Number: SM-243454

Bottlenecks

Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Sep 26, 8:00 AM
Created
Jul 14, 9:05 AM
Invoice #
SM-243454

Work Details (3)

Name Type Status Qty Amount Date
WL-02951553 Labor Open 0.25 $0.00 Sep 26, 8:25 PM
WL-02951567 Labor Open 0.25 $0.00 Sep 26, 8:37 PM
WL-02960219 Labor Open 0.25 $0.00 Oct 4, 7:30 PM

Details