Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01292233 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Beebe Medical Center — 424 Savannah Rd, Lewes DE, 19958

Jul 16, 2025 → Sep 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (336 biz days early)
Active: 27 biz days
🕐 Clock stopped: Tech Off Site (Aug 22, 2025)
▶ Clock Running
Status: Created
Jul 16 → Jul 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 16 → Jul 16, 2025
0 business days (not counted)
14d
▶ Clock Running
Status: Assigned
Jul 16 → Aug 5, 2025
14 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Entered
Aug 5 → Aug 5, 2025
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 5 → Aug 6, 2025
1 business day (counted)
Running total: 15 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 22, 2025
12 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 27 of ? biz days used
Created: Jul 16, 2025 Tech Off Site: Aug 22, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 16 → Jul 16 Created ▶ Running 0 0
Jul 16 → Jul 16 Ready for Release ⏸ Paused 0 —
Jul 16 → Aug 5 Assigned ▶ Running 14 14
Aug 5 → Aug 5 Entered ▶ Running 0 14
Aug 5 → Aug 6 Ready for Scheduling ▶ Running 1 15
Aug 6 → Aug 22 Scheduled ▶ Running 12 27
Aug 22 → Aug 22 Tech On Site ▶ Running 0 27
Dispatch 0.1d
Holding 0.0d (excluded)
Coordinators 29.8d
Field Work 16.6d
Billing 1.6d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
0.0 days
Coordinators
29.8 days
Over SLA
Field Work
16.6 days
Over SLA
Billing
1.6 days
Over SLA
Created: Jul 16, 2025 Due: Dec 31, 2026 Completed: Sep 16, 2025 (471 days early)
📅
44.0 days Total Age
⏱️
16.6d in Tech Off Site Longest Stage
🔄
9 transitions Status Changes
⚠️
41.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 231 days old
🚨
Primary Delay 16.6 days stuck in "Tech Off Site"
⏱️
Total Delay 41.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
0.0d
Assigned
15.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
12.8d / 2.0d SLA
Tech Off Site
16.6d / 2.0d SLA
Closed
0.3d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/16/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01284620) -No Follow up notes -


-Previous notes -

06/27/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01245106) -Follow up notes - 1 DEVICE LEFT - NEED TO ORDER PART


-Previous notes -

05/27/2025 Cever received email Barnhard, Chris <cbarnhard@renovo1.com> and Domzalski, David <DDomzalski@beebehealthcare.org> confirming FSE onsite for June 9th-12th

04/08/2025 Rbailey - Called 302.646.3300 Asked for BioMed. Xfer'd to BioMed. Spoke with Jake Farrell. He said that anyone in BioMed could be POC, but he Confirmed the Devices and Locations

WO-01245106 H29694838EDD1 Lewes

WO-01245106 H29588097BE99 Millville, Delaware

WO-01245006 H296323757FC0 Rehoboth Beach

WO-01245006 H296323983E35 Rehoboth Beach

WO-01245006 H296323731AF6 Rehoboth Beach

WO-01245006 H296322222F1B Lewes

WO-01245006 H29630199A372 Rehoboth Beach

WO-01245006 H29632404AF44 Lewes

WO-01245006 H296322504101 Lewes

302.645.3522

beebe-biomed@renovo1.com

🔧 Work Performed
FCO
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Jul 16, 9:07 AM
Work Order: WO-01292233
Type: FCO
Priority: PC
✅
▶
3 Status: Ready for Release Jul 16, 10:06 AM
Status: Ready for Release → Technician Assigned → Status: Assigned
👷
Technician Assigned by Cristina Everetts
Technician: a0h5A00000GzKAcQAN, Jason Yenser
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 2m
🚨 15.0 business days
👷
▶
2 Technician Assigned Aug 5, 12:05 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Cristina Everetts
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 20d 1h, 0m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Aug 6, 1:46 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-08-13T16:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 1h
⚠️ 8.0 business days
📅
Dispatch Scheduled by Cristina Everetts Aug 15, 9:59 AM
Scheduled For: 2025-08-22T16:00:00.000+0000
⚠️ 6.0 business days
🔧
▶
2 Status: Tech On Site Aug 22, 2:57 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 4, 2, 0.5
🚨 17.0 business days
✔️
Status: Completed by Michael Steencken Sep 16, 9:46 AM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 24d 18h, 0m
⏱️
▶
2 Labor Added Sep 16, 12:05 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2h 20m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 30m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:11 AM
Invoice Number: SM-241477

Bottlenecks

Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Scheduled
Duration: 12.8 business days (threshold: 2.0 business days)
Exceeded by 10.8 business days
Tech Off Site
Duration: 16.6 business days (threshold: 2.0 business days)
Exceeded by 14.6 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
Aug 22, 12:00 PM
Created
Jul 16, 9:07 AM
Invoice #
SM-241477

Work Details (4)

Name Type Status Qty Amount Date
WL-02911618 Labor Open 4 $0.00 Aug 22, 2:59 PM
WL-02911619 Labor Open 2 $237.50 Aug 22, 2:59 PM
WL-02911620 Labor Open 0.5 $155.00 Aug 22, 2:59 PM
WL-02937205 Labor Open 0.016666666666667 $38.00 Sep 16, 12:05 PM

Details