Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01292469 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Tripler Army Medical Center — 1 Jarrett White Rd, Tripler Army Medical Center HI, 96859

Jul 16, 2025 → Sep 22, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (35 biz days late)
Active: 47 biz days
🕐 Clock stopped: Completed (Sep 22, 2025)
▶ Clock Running
Status: Created
Jul 16 → Jul 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 16 → Jul 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 16 → Jul 21, 2025
3 business days (counted)
Running total: 3 of ? biz days used
44d
▶ Clock Running
Status: Scheduled
Jul 21 → Sep 22, 2025
44 business days (counted)
Running total: 47 of ? biz days used
Created: Jul 16, 2025 Completed: Sep 22, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 16 → Jul 16 Created ▶ Running 0 0
Jul 16 → Jul 16 Scheduled ▶ Running 0 0
Jul 16 → Jul 21 Ready for Scheduling ▶ Running 3 3
Jul 21 → Sep 22 Scheduled ▶ Running 44 47
Coordinators 47.4d
Billing 2.5d
✗ SLA Missed
Coordinators
47.4 days
Over SLA
Billing
2.5 days
Over SLA
Created: Jul 16, 2025 Due: Dec 31, 2025 Completed: Sep 22, 2025 (100 days early)
📅
46.8 days Total Age
⏱️
44.2d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
48.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
38 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Sep 15, 2025
Visit 2 Sep 16, 2025
Visit 3 Sep 17, 2025
Visit 4 Sep 18, 2025
Visit 5 Sep 19, 2025
Visit 6 Sep 20, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 231 days old
🚨
Primary Delay 44.2 days stuck in "Scheduled"
⏱️
Total Delay 48.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.1d / 1.0d SLA
Scheduled
44.3d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

New Shift


7/17/2025 1530 LM w/MJ; 7/18/25 1048 MJ avail - LM w/Maryanna re cnfm; 2204 Maryanna cnfm; 7/21/25 0910 ack cnfm, LM w/MJ ; 1416 MJ ack cnfm;

Timeline

📋
▶
3 Work Order Created Jul 16, 6:49 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.6 business days
👷
▶
2 Technician Assigned Jul 21, 2:51 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 20h
🚨 43.0 business days
💵
Expenses Added Sep 18, 10:14 PM
Type: Expenses
Status: Open
Qty: 1
💵
5x Expenses Added Sep 18, 10:23 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 Expenses Added Sep 18, 10:31 PM
Expenses Added → 2x Expenses Added → Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added Sep 18, 10:47 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Sep 19, 1:11 AM
Labor Added → Labor Added → 2x Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
⏱️
▶
3 Labor Added Sep 19, 1:17 AM
Labor Added → 2x Labor Added → Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
▶
2 Labor Added Sep 19, 1:22 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 3x Labor Added Sep 19, 1:28 AM
3x Labor Added → 3x Labor Added → Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
5x Expenses Added Sep 19, 1:35 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.1 business days
⏱️
Labor Added Sep 22, 12:30 AM
Type: Labor
Status: Open
Qty: 17.25
💵
Expenses Added Sep 22, 12:36 AM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Mary Joseph Sep 22, 12:50 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 62d 9h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Sep 25, 3:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 14h
📨
Status: Invoice Pending by Timothy Amburgey Sep 26, 8:58 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 30m
💰
Status: Invoiced by Timothy Amburgey Sep 26, 4:14 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7h 15m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:42 AM
Invoice Number: SM-242182

Bottlenecks

Ready for Scheduling
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Scheduled
Duration: 44.2 business days (threshold: 2.0 business days)
Exceeded by 42.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Mary Joseph
Scheduled
Sep 16, 4:00 PM
Created
Jul 16, 6:49 PM
Invoice #
SM-242182

Work Details (38)

Name Type Status Qty Amount Date
WL-02941777 Expenses Open 1 $68.00 Sep 18, 10:14 PM
WL-02941789 Expenses Open 1 $68.00 Sep 18, 10:23 PM
WL-02941790 Expenses Open 1 $68.00 Sep 18, 10:23 PM
WL-02941793 Expenses Open 1 $68.00 Sep 18, 10:23 PM
WL-02941791 Expenses Open 1 $68.00 Sep 18, 10:23 PM
WL-02941792 Expenses Open 1 $68.00 Sep 18, 10:23 PM
WL-02941794 Expenses Open 1 $833.19 Sep 18, 10:31 PM
WL-02941820 Expenses Open 1 $54.94 Sep 18, 10:33 PM
WL-02941819 Expenses Open 1 $286.02 Sep 18, 10:33 PM
WL-02941837 Expenses Open 1 $68.06 Sep 18, 10:35 PM
WL-02941848 Expenses Open 1 $68.06 Sep 18, 10:47 PM
WL-02941850 Expenses Open 1 $68.06 Sep 18, 10:47 PM
WL-02941851 Expenses Open 1 $68.06 Sep 18, 10:47 PM
WL-02941852 Expenses Open 1 $68.06 Sep 18, 10:47 PM
WL-02942036 Labor Open 15 $600.00 Sep 19, 1:11 AM
WL-02942037 Labor Open 0.5 $20.00 Sep 19, 1:14 AM
WL-02942038 Labor Open 0.5 $817.00 Sep 19, 1:15 AM
WL-02942039 Labor Open 8 $76.00 Sep 19, 1:16 AM
WL-02942040 Labor Open 0.5 $20.00 Sep 19, 1:17 AM
WL-02942041 Labor Open 0.5 $20.00 Sep 19, 1:19 AM
WL-02942042 Labor Open 0.5 $817.00 Sep 19, 1:19 AM
WL-02942043 Labor Open 8 $76.00 Sep 19, 1:21 AM
WL-02942044 Labor Open 0.5 $20.00 Sep 19, 1:22 AM
WL-02942045 Labor Open 0.5 $20.00 Sep 19, 1:27 AM
WL-02942047 Labor Open 8 $76.00 Sep 19, 1:28 AM
WL-02942046 Labor Open 0.5 $817.00 Sep 19, 1:28 AM
WL-02942048 Labor Open 0.5 $20.00 Sep 19, 1:29 AM
WL-02942049 Labor Open 0.5 $20.00 Sep 19, 1:29 AM
WL-02942050 Labor Open 0.5 $882.00 Sep 19, 1:30 AM
WL-02942051 Labor Open 8 $76.00 Sep 19, 1:30 AM
WL-02942052 Labor Open 0.5 $20.00 Sep 19, 1:31 AM
WL-02942053 Expenses Open 1 $294.91 Sep 19, 1:35 AM
WL-02942057 Expenses Open 1 $287.83 Sep 19, 1:36 AM
WL-02942056 Expenses Open 1 $294.91 Sep 19, 1:36 AM
WL-02942055 Expenses Open 1 $294.91 Sep 19, 1:36 AM
WL-02942054 Expenses Open 1 $294.91 Sep 19, 1:36 AM
WL-02944170 Labor Open 17.25 $690.00 Sep 22, 12:30 AM
WL-02944172 Expenses Open 1 $44.63 Sep 22, 12:36 AM

Details