👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1Jul 17, 2025
Visit 2Sep 11, 2025
AI Analysis
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Completed with significant delays
Invoiced • 230 days old
🚨
Primary Delay31.0 days stuck in "Reschedule"
⏱️
Total Delay36.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Awaiting Parts
8.5d / 3.0d SLA
Reschedule
31.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9.11.25 hshaw - missing End Date and Time of Labor Searching for asset
Bed was removed from the repair area. Unable to locate.
Repair was cosmetic. Bed is functional.
🔧Work Performed
ORDERED PART TO REPLACE TRIM ON SIDERAIL RELEASE HANDLE. BED WAS PUT BACK INTO USE BY HOSPITAL STAFF. UNABLE TO LOCATE AT THIS TIME. NO PARTS USED. REPAIR NOT COMPLETED.
🔍Technician Findings
SIDERAIL RELEASE HANDLE BEZELS NEED TO BE REPLACED.
⚠️Problem Description
Release handle bezels need to be replaced.
📄Description
Bed, Electric
Timeline
📋
▶
2
Work Order Created Jul 17, 1:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Jul 17, 1:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From:Ready for Scheduling
To:Assigned
Duration in Previous:8m
⏱️
2x Labor Added Jul 17, 3:55 PM
Type:Labor
Status:Open
Qty:0.75, 0.5
📦
▶
2
Parts Requested Jul 17, 4:06 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From:Assigned
To:Awaiting Parts
Duration in Previous:2h 14m
💵
Expenses Added Jul 18, 10:37 AM
Type:Expenses
Status:Open
Qty:1
⚠️8.0 business days
🔄
Status: Reschedule by Brittney BurbaJul 29, 7:45 AM
From:Awaiting Parts
To:Reschedule
Duration in Previous:11d 15h
🚨31.0 business days
🔧
▶
2
Status: Tech On Site Sep 10, 1:20 PM
Status: Tech On Site → Status: Closed
🏁
Status: Closed by Joe Evans
From:Completed
To:Closed
Duration in Previous:1m
✏️
Status: WO Correction Needed by Hannah ShawSep 11, 11:38 AM
From:Closed
To:WO Correction Needed
Duration in Previous:22h 15m
⏱️
▶
2
Labor Added Sep 11, 11:55 AM
Labor Added → Status: Closed
🏁
Status: Closed by Mark Franks
From:WO Correction Needed
To:Closed
Duration in Previous:17m
📄
Status: Ready to Bill by Hannah ShawSep 11, 1:43 PM
From:Closed
To:Ready to Bill
Duration in Previous:1h 48m
📨
▶
2
Status: Invoice Pending Sep 12, 1:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳4.0 business days
🧾
Invoice Created Sep 17, 9:23 PM
Invoice Number:SM-240856
Bottlenecks
Awaiting Parts
Duration: 8.5 business days (threshold: 3.0 business days)
Exceeded by 5.5 business days
Reschedule
Duration: 31.0 business days (threshold: 2.0 business days)
Exceeded by 29.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)