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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01292713 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Emory Decatur Hospital — 2701 N Decatur Rd, Decatur GA, 30033

Jul 17, 2025 → Nov 12, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jul 24, 2025
✗ SLA Missed (5 biz days late)
Active: 10 biz days
Paused: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Aug 7, 2025)
SLA Target
▶ Clock Running
Status: Created
Jul 17 → Jul 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 17 → Jul 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jul 17 → Jul 18, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Jul 18 → Jul 23, 2025
3 business days (counted)
Running total: 4 of 5 biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Jul 23 → Jul 30, 2025
5 business days (not counted)
6d
▶ Clock Running
Status: Reschedule
Jul 30 → Aug 7, 2025
6 business days (counted)
Running total: 10 of 5 biz days used
Created: Jul 17, 2025 Completed: Aug 7, 2025
Business Days Used 10 / 5
0 5d budget +5d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jul 17 → Jul 17 Created ▶ Running 0 0 / 5
Jul 17 → Jul 17 Ready for Scheduling ▶ Running 0 0 / 5
Jul 17 → Jul 18 Tech On Site ▶ Running 1 1 / 5
Jul 18 → Jul 23 Assigned ▶ Running 3 4 / 5
Jul 23 → Jul 30 Awaiting Parts ⏸ Paused 5 —
Jul 30 → Aug 7 Reschedule ▶ Running 6 10 / 5
Dispatch 0.0d
Material Management 6.0d
Holding 66.0d (excluded)
Coordinators 11.2d
Field Work 1.0d
Billing 0.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.0 days
Over SLA
Holding (excluded from total)
66.0 days
Coordinators
11.2 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
0.4 days
Created: Jul 17, 2025 Due: Jul 24, 2025 Completed: Nov 12, 2025 (110 days late)
📅
81.3 days Total Age
⏱️
52.0d in On Hold Longest Stage
🔄
14 transitions Status Changes
⚠️
13.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Torre Gifford — scheduling delays attributed to technician, not coordinators
Visit 1 Jul 17, 2025
Visit 2 Aug 7, 2025
Visit 3 Oct 22, 2025

AI Analysis

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Completed with significant delays
Invoiced • 230 days old
🚨
Primary Delay 52.0 days stuck in "On Hold"
⏱️
Total Delay 13.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Tech On Site
1.0d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Awaiting Parts
6.0d / 3.0d SLA
Reschedule
6.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.1d / 1.0d SLA
On Hold
66.0d
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/25 MFranks - Bed contract ended on 10/31/25. Emsar no longer has access to the equipment

10.23.25 Hshaw - moved WO to On Hold status for JJohnson to remove unit from contract

8.8.25 Hshaw - Unit is retired

7/17/25 - TGifford; WO not assigned to tech 7/23/25 - awaiting parts

🔧 Work Performed
Replaced CPU board with spare from customer's stock and with an order part as well. Bed temporarily showed partial function before losing power again. Replaced inlet filter but power still does not reach the board. Bed retired; unable to clear discrepancy. Installed parts removed and placed back into stock. Bed prepped for removal. Awaiting retirement. 11/12/25 MFranks Bed contract ended on 10/31/25
🔍 Technician Findings
Bed has no power reaching the Main CPU board. / Regained all functions(temporarily) with exception of the head end of bed will not go down. Possible worn cables; additional troubleshooting needed. Customer PCB board not fully functional. Replacement ordered.
⚠️ Problem Description
No response; No power
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jul 17, 5:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🔧
Status: Tech On Site by Torre Gifford Jul 17, 7:56 PM
From: Ready for Scheduling
To: Tech On Site
Duration in Previous: 2h 43m
⏱️
Labor Added Jul 17, 9:10 PM
Type: Labor
Status: Open
Qty: 1.25
👷
▶
2 Technician Assigned Jul 18, 8:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Tech On Site
To: Assigned
Duration in Previous: 12h 13m
⏳ 4.0 business days
📦
▶
2 Parts Requested Jul 23, 11:44 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Torre Gifford
From: Assigned
To: Awaiting Parts
Duration in Previous: 5d 3h
⚠️ 6.0 business days
🔄
Status: Reschedule by Brittney Burba Jul 30, 12:56 PM
From: Awaiting Parts
To: Reschedule
Duration in Previous: 7d 1h
⚠️ 7.0 business days
⏱️
▶
3 Labor Added Aug 7, 5:16 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Torre Gifford
From: Reschedule
To: Completed
Duration in Previous: 8d 4h
🏁
Status: Closed by Torre Gifford
From: Completed
To: Closed
Duration in Previous: 1m
⏸️
Status: On Hold by Hannah Shaw Aug 8, 11:14 AM
From: Closed
To: On Hold
Duration in Previous: 17h 55m
🚨 52.0 business days
⏱️
3x Labor Added Oct 22, 10:46 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 33
✔️
Status: Completed by Torre Gifford Oct 22, 10:54 AM
From: On Hold, Completed
To: Completed, Closed
Duration in Previous: 74d 23h, 0m
⏸️
Status: On Hold by Hannah Shaw Oct 23, 9:45 AM
From: Closed
To: On Hold
Duration in Previous: 22h 50m
🚨 14.0 business days
🏁
Status: Closed by Mark Franks Nov 12, 12:33 PM
From: On Hold
To: Closed
Duration in Previous: 20d 3h
📄
Status: Ready to Bill by Hannah Shaw Nov 13, 10:09 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 35m
📨
▶
2 Status: Invoice Pending Nov 13, 1:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 14, 4:16 PM
Invoice Number: SM-246436

Bottlenecks

Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours

🔗 Related Artifacts

📦
Parts Order 00078783
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Jul 17, 5:13 PM
Invoice #
SM-246436

Work Details (5)

Name Type Status Qty Amount Date
WL-02869713 Labor Open 1.25 $0.00 Jul 17, 9:10 PM
WL-02894463 Labor Open 1.25 $0.00 Aug 7, 5:16 PM
WL-02979711 Labor Open 1.5 $0.00 Oct 22, 10:46 AM
WL-02979712 Labor Open 1 $0.00 Oct 22, 10:46 AM
WL-02979713 Travel Open 33 $0.00 Oct 22, 10:46 AM

Details