Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293147 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Jul 22, 2025 → Oct 6, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jul 29, 2025
✗ SLA Missed (48 biz days late)
Active: 53 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 6, 2025)
SLA Target
▶ Clock Running
Status: Created
Jul 22 → Jul 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 22 → Jul 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jul 22 → Jul 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
53d
▶ Clock Running
Status: Scheduled
Jul 22 → Oct 6, 2025
53 business days (counted)
Running total: 53 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 53 of 5 biz days used
Created: Jul 22, 2025 Completed: Oct 6, 2025
Business Days Used 53 / 5
0 5d budget +48d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 22 → Jul 22 Created ▶ Running 0 0 / 5
Jul 22 → Jul 22 Ready for Scheduling ▶ Running 0 0 / 5
Jul 22 → Jul 22 Assigned ▶ Running 0 0 / 5
Jul 22 → Oct 6 Scheduled ▶ Running 53 53 / 5
Oct 6 → Oct 6 Tech On Site ▶ Running 0 53 / 5
Dispatch 0.0d
Coordinators 54.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.2 days
Over SLA
Billing
0.0 days
Created: Jul 22, 2025 Due: Jul 28, 2025 Completed: Oct 6, 2025 (69 days late)
📅
54.0 days Total Age
⏱️
54.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
52.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 225 days old
🚨
Primary Delay 54.0 days stuck in "Scheduled"
⏱️
Total Delay 52.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
54.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/6/25 TBollman Customer to retire asset PO attached for evaluation time on WO

10/1/25 CDempsey- waiting on approval from customer.

9/9/25 TBollman Customer still awaiting approval

8/19/25 TBOLLMAN Awaiting customer decision to approve Repair cost. quote sent to customer.

7/29/25 CDempsey- scheduled for Aug 19th but trying to get tech there sooner. Need to evaluate and quote.

🔧 Work Performed
TESTED EQUIPMENT AND QUOTED REPAIR
🔍 Technician Findings
FOOT JACK NON FUNCTIONAL
⚠️ Problem Description
Same problem as in May. The foot does not rise properly.
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Jul 22, 7:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
4 Technician Assigned Jul 22, 9:11 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 53m
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-08-18T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jul 24, 11:31 AM
Scheduled For: 2025-08-19T15:00:00.000+0000
🚨 19.0 business days
⏱️
3x Labor Added Aug 19, 6:44 PM
Type: Labor, Travel
Status: Open
Qty: 5, 2, 225
⏳ 2.7 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Aug 21, 9:44 AM
Scheduled For: 2025-09-09T15:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 11, 4:21 PM
Scheduled For: 2025-09-24T15:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 25, 2:39 PM
Scheduled For: 2025-10-09T15:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Tyler Bollman Oct 6, 6:37 PM
From: Scheduled, Tech On Site, Completed
To: Tech On Site, Completed, Closed
Duration in Previous: 76d 9h, 0m
📄
▶
2 Status: Ready to Bill Oct 7, 3:17 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 13, 1:35 PM
Scheduled For: 2025-10-21T15:00:00.000+0000
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Oct 16, 4:23 PM
Dispatch Scheduled → Invoice Created
🧾
Invoice Created
Invoice Number: SM-243092

Bottlenecks

Scheduled
Duration: 54.0 business days (threshold: 2.0 business days)
Exceeded by 52.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Oct 20, 11:00 AM
Created
Jul 22, 7:16 AM
Invoice #
SM-243092

Work Details (3)

Name Type Status Qty Amount Date
WL-02907343 Labor Open 5 $0.00 Aug 19, 6:44 PM
WL-02907344 Labor Open 2 $190.00 Aug 19, 6:44 PM
WL-02907345 Travel Open 225 $0.00 Aug 19, 6:44 PM

Details