Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293319 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Jul 22, 2025 → Nov 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (39 biz days early)
Active: 5 biz days
Paused: 66 biz days
🕐 Clock stopped: Completed (Nov 2, 2025)
▶ Clock Running
Status: Created
Jul 22 → Jul 24, 2025
2 business days (counted)
Running total: 2 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Oct 28, 2025
66 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 28 → Nov 2, 2025
3 business days (counted)
Running total: 5 of ? biz days used
Created: Jul 22, 2025 Completed: Nov 2, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 22 → Jul 24 Created ▶ Running 2 2
Jul 24 → Oct 28 Ready for Release ⏸ Paused 66 —
Oct 28 → Nov 2 Scheduled ▶ Running 3 5
Dispatch 2.5d
Holding 67.0d (excluded)
Coordinators 3.8d
Billing 1.3d
✓ SLA Met
Dispatch
2.5 days
Over SLA
Holding (excluded from total)
67.0 days
Coordinators
3.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jul 22, 2025 Due: Dec 31, 2025 Completed: Nov 2, 2025 (59 days early)
📅
71.5 days Total Age
⏱️
67.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
5.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 225 days old
🚨
Primary Delay 67.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.5d / 0.5d SLA
Ready for Release
67.0d
Scheduled
3.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/28/2025 RArnold - Dispatching to Davon for SN# located at US MED in Exton PA

07/22/2025 SRobinson- Created follow up EWO for PWO as requested. (Old WO-01277552) -Follow up notes - Needs another EWO for this PWO -


-Previous notes -

07/17/2025 ALuman - IPs not yet located

06/04/2025 MNewman - dispatching to Jared to complete 201024741 located at US Med Orlando

🔧 Work Performed
FCO86600069
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 22, 3:42 PM
Work Order: WO-01293319
Type: FCO
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Ashley Luman Jul 24, 11:39 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 19h
🚨 67.0 business days
👷
▶
3 Technician Assigned Oct 28, 1:14 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-28T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 96d 1h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Oct 29, 6:31 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.25
⏳ 2.7 business days
✔️
Status: Completed by Davon Cox Nov 2, 3:11 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 2h, 0m
⏳ 2.0 business days
⏱️
Labor Added Nov 4, 2:33 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 4, 2:45 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 23h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 1h
💰
Status: Invoiced by Josh Longway Nov 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:36 PM
Invoice Number: SM-245842

Bottlenecks

Entered
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Oct 28, 8:00 AM
Created
Jul 22, 3:42 PM
Invoice #
SM-245842

Work Details (3)

Name Type Status Qty Amount Date
WL-02988713 Labor Open 0.5 $155.00 Oct 29, 6:31 PM
WL-02988714 Labor Open 1.25 $95.00 Oct 29, 6:35 PM
WL-02995797 Labor Open 0.016666666666667 $38.00 Nov 4, 2:33 PM

Details