📍 Durex International Corp — 190 Detroit St, CARY IL, 60013
Jul 23, 2025 → Sep 5, 2025
✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (24 biz days late)
Active: 31 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Jul 23 → Sep 5, 2025
31 business days (counted)
Running total: 31 of ? biz days used
Created: Jul 23, 2025Completed: Sep 5, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 23 → Jul 23
Created
▶ Running
0
0
Jul 23 → Sep 5
Assigned
▶ Running
31
31
Dispatch0.0d
Coordinators32.0d
Field Work0.0d
Billing5.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.0 days
Over SLA
Field Work
0.0 days
Billing
5.0 days
Over SLA
Created: Jul 23, 2025
Due: Aug 23, 2025
Completed: Sep 5, 2025 (12 days late)
📅
32.0 daysTotal Age
⏱️
32.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
37.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay32.0 days stuck in "Assigned"
⏱️
Total Delay37.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
32.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench Overhaul: Evaluated, unit has fail calibration on both filaments, dual to the bad
preamp board. 9/5/2025 Started tear down unit, cleaned valve block, replaced all O-ring, plunger seal, internal leak valve, internal calibrated leak, new preamp board. Clean inside
spec-tube body, ion chamber, ion support pole, replace new filament, metal gasket, retorque
spec-tube header. Started up unit, perform fine test procedure, record parameter, chart record
MDL/Helium stability. Unit leak check ok shut off unit, drain oil from pump, pack it up, ship
unit back to customer.
🔍Technician Findings
BAD PREAM BOARD.
⚠️Problem Description
PERFORM bENCH
📄Description
Wet, Helium LD MR15
📞Call Description
VPD Bench Overhaul Trade
Timeline
📋
▶
3
Work Order Created Jul 23, 8:05 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨32.0 business days
🔩
6x Parts Added Sep 5, 11:42 AM
Type:Parts
Status:Open
Qty:2, 1
⏱️
Labor Added Sep 5, 11:59 AM
Type:Labor
Status:Open
Qty:8
✔️
▶
2
Status: Completed Sep 5, 12:05 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:3m
⏳3.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARASep 9, 9:15 AM
From:Closed
To:Ready to Bill
Duration in Previous:3d 21h
⚠️5.0 business days
📨
Status: Invoice Pending by Hannah ShawSep 15, 12:58 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:6d 3h
💰
Status: Invoiced by Hannah ShawSep 15, 1:06 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7m
⏳3.0 business days
🧾
Invoice Created Sep 17, 9:24 PM
Invoice Number:SM-240959
Bottlenecks
Assigned
Duration: 32.0 business days (threshold: 4.0 business hours)
Exceeded by 31.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)