Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293625 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Sevier Valley Medical Center — 1000 N Main St, Richfield UT, 84701

Jul 23, 2025 → Oct 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (51 biz days early)
Active: 1 biz days
Paused: 57 biz days
🕐 Clock stopped: Tech Off Site (Oct 15, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸57d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Oct 15, 2025
57 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jul 23, 2025 Tech Off Site: Oct 15, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 23 → Jul 24 Created ▶ Running 1 1
Jul 24 → Oct 15 Ready for Release ⏸ Paused 57 —
Oct 15 → Oct 15 Ready for Scheduling ▶ Running 0 1
Oct 15 → Oct 15 Scheduled ▶ Running 0 1
Oct 15 → Oct 15 Tech On Site ▶ Running 0 1
Dispatch 1.3d
Holding 58.0d (excluded)
Coordinators 1.1d
Field Work 2.1d
Billing 1.6d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
58.0 days
Coordinators
1.1 days
Field Work
2.1 days
Over SLA
Billing
1.6 days
Over SLA
Created: Jul 23, 2025 Due: Dec 31, 2025 Completed: Oct 18, 2025 (74 days early)
📅
60.3 days Total Age
⏱️
58.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 15, 2025
Visit 2 Oct 16, 2025
Visit 3 Oct 18, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 224 days old
🚨
Primary Delay 58.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
58.0d
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
0.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
2.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/15/2025 ALuman - called Tom and confirmed scheduling for today. Dispatch to Konstantin Barskiy. Email confirmation sent

10/15/2025 MHamersley - recd email from Tom confirming device and ready to schedule


10/13/2025 MHamersley - called 435-851-0201, call went to VM/LM; sent f/u email: thomas.sorensen1@imail.org


10/03/2025 YEspino Called 435-893-4100 to speak to Gary Knight to verify the device in question. This is the main number for the site. Pressed 1 for the main shop,but was unable to speak to anybody so i left a message.


10/03/2025 YEspino Called 435-851-0201 to speak to Tom over the previous email sent to verify the device in question. Was sent to vm so i left a message.


09/17/2025 MHamersley - called 435-851-0201, call went to VM/LM; sent f/u email: Thomas.sorensen1@imail.org


08/14/2025 MHamersley - called 435-851-0201, spoke to Tom Sorensen, POC; sent email: Thomas.sorensen1@imail.org


V60 Ventilator 100082652

🔧 Work Performed
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 23, 5:54 PM
Work Order: WO-01293625
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 24, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 57m
🚨 58.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Oct 15, 10:00 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 83d 1h
👷
▶
4 Technician Assigned Oct 15, 11:31 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-15T04:00:00.000+0000, 2025-10-15T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 31m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-15T12:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky Oct 15, 6:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7h 24m
🚗
Status: Tech Off Site by Konstantin Barsky Oct 15, 7:24 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 28m
⏳ 2.6 business days
⏱️
4x Labor Added Oct 17, 10:14 PM
Type: Labor
Status: Open
Qty: 3, 1, 2
⏱️
▶
2 Labor Added Oct 18, 5:18 PM
Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2d 21h, 0m
⏳ 1.0 business days
⏱️
Labor Added Oct 20, 11:15 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 20, 11:22 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 18h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m
🚨 20.0 business days
🧾
Invoice Created Nov 21, 3:42 PM
Invoice Number: SM-244536

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Tech Off Site
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.6 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Oct 15, 8:00 AM
Created
Jul 23, 5:54 PM
Invoice #
SM-244536

Work Details (6)

Name Type Status Qty Amount Date
WL-02975774 Labor Open 3 $0.00 Oct 17, 10:14 PM
WL-02975775 Labor Open 1 $95.00 Oct 17, 10:14 PM
WL-02975776 Labor Open 2 $200.00 Oct 17, 10:14 PM
WL-02975777 Labor Open 2 $0.00 Oct 17, 10:14 PM
WL-02976117 Labor Open 0.25 $0.00 Oct 18, 5:18 PM
WL-02976906 Labor Open 0.016666666666667 $38.00 Oct 20, 11:15 AM

Details