📍 St. Lukes Regional Medical Center — 512 S 11th Street, Boise ID, 83702
Jul 23, 2025 → Oct 2, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (59 biz days early)
Active: 33 biz days
Paused: 17 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Jul 23 → Jul 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Aug 8, 2025
11 business days (not counted)
21d
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Sep 9, 2025
21 business days (counted)
Running total: 22 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Sep 9 → Sep 17, 2025
6 business days (not counted)
6d
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 25, 2025
6 business days (counted)
Running total: 28 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 25 → Oct 2, 2025
5 business days (counted)
Running total: 33 of ? biz days used
Created: Jul 23, 2025Completed: Oct 2, 2025
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 23 → Jul 24
Created
▶ Running
1
1
Jul 24 → Aug 8
Ready for Release
⏸ Paused
11
—
Aug 8 → Sep 9
Ready for Scheduling
▶ Running
21
22
Sep 9 → Sep 17
Ready for Release
⏸ Paused
6
—
Sep 17 → Sep 25
Ready for Scheduling
▶ Running
6
28
Sep 25 → Oct 2
Scheduled
▶ Running
5
33
Dispatch1.3d
Holding19.0d (excluded)
Coordinators35.0d
Field Work0.6d
Billing1.4d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Holding(excluded from total)
19.0 days
Coordinators
35.0 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Jul 23, 2025
Due: Dec 31, 2025
Completed: Oct 3, 2025 (89 days early)
📅
50.3 daysTotal Age
⏱️
22.0d in Ready for SchedulingLongest Stage
🔄
10 transitionsStatus Changes
⚠️
32.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay22.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay32.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Release
19.0d
Ready for Scheduling
29.0d / 1.0d SLA
Scheduled
6.0d / 2.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
8.8d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/25/2025 DMalloy - Emailed customer advsing I will have FSE Jackson onsite on next week Wednesday 10/01/2025 for the one device we have a WO for. Asked for Pictures of the info screen for the other three devices.
pooleyj@slhs.org
rothgebd@slhs.org
08/08/2025 MHamersley - rec'd email from Justin confirming device; Address: 190 E Bannock St, Boise ID; The tech can contact Justin 208-381-7452 for Boise and Daniel is the lead in Nampa, Daniel Rothgeb, rothgebd@slhs.org
He included these as needing recalls:
SN 100006597 due for FC069 Boise Med Center
SN 100167746 due for FC069 Boise Med Center
SN 100006692 due for FC072 Boise Med Center
SN 100222624 due for FC072 Nampa Med Center
08/06/2025 MHamersley - called 208-381-7452, spoke to Justin, he has several V60 Vents that need recalls; sent email: pooleyj@slhs.org
🔧Work Performed
FCO implemented.
🔍Technician Findings
Device serviced.
⚠️Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄Description
V60 Ventilator
📞Call Description
FCO86600069
📧
Email_Response Confirmed
Completed Aug 8, 2025
08/08/2025 MHamersley - rec'd email from Justin confirming device; Address: 190 E Bannock St, Boise ID; The tech can contact Justin 208-381-7452 for Boise and Daniel is the lead in Nampa, Daniel Rothgeb, rothgebd@slhs.org
📧
Email: Philips Field Safety Notice - FCO86600069 - Philips V60 Ventilator FCO - St. Lukes Regional Medical Center - Boise, ID -WO-09964763
Completed Aug 6, 2025
To: pooleyj@slhs.org
CC: central.scheduling@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: 4112709_FCO69 Customer Letter_FINAL.pdf, FCO86600069A Intertek labeling.pdf
Subject: Philips Field Safety Notice - FCO86600069 - Philips V60 Ventilator FCO - St. Lukes Regional Medical Center - Boise, ID -WO-09964763
Body:
Hi Justin,
Thank you for taking my call today. As discussed, this is a follow-up communication to provide the details regarding a Field Safety Notice issued by Philips for the
📧
Live Call_Followed Up With Email
Completed Aug 6, 2025
08/06/2025 MHamersley - called 208-381-7452, spoke to Justin, he has several V60 Vents that need recalls; sent email: pooleyj@slhs.org
📅
WO-01293627 - FCO - V60 Vent - Boise - St. Lukes Regional Medical Center
Oct 1, 2025 8:00am – 5:00pm
Work Order: WO-01293627
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-09964763
Location: St. Lukes Regional Medical Center
Address: 512 S 11th Street, Boise, ID 83702
Manufacturer: Philips Healthcare
Model #: V60 Vent
Serial #: 100006597
Contact Name: Justin Pooley
Contact Phone: (20
Timeline
📋
Work Order Created Jul 23, 5:54 PM
Work Order:WO-01293627
Type:FCO
Priority:PC
✅
Status: Ready for Release by Mandy NewmanJul 24, 8:52 AM
From:Entered
To:Ready for Release
Duration in Previous:14h 57m
🚨12.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyAug 8, 10:44 AM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:15d 1h
🚨21.9 business days
✅
Status: Ready for Release by Cristina EverettsSep 9, 7:13 AM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:31d 20h
⚠️7.0 business days
📅
Status: Ready for Scheduling by Mary HamersleySep 17, 12:16 PM